Alvaria CX Suite vs. VanillaSoft: Which is Best?

Alvaria CX Suite vs. VanillaSoft: Which is Best?

Alvaria CX Suite vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of Alvaria CX Suite vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Alvaria CX Suite Quick Info
WH Score:
7.2
Pricing Score:
7.0
Feature Score:
6.8
Usability Score:
7.0
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
WH Score:
9.1
Pricing Score:
8.8
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

Alvaria CX Suite Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing

N/A

Features

Alvaria CX Suite Features
  • Inbound Calling
  • Outbound Calling
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • SMS
  • Email
VanillaSoft Features
  • Inbound Calling
  • Outbound Calling
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • SMS
  • Email

Pros & Cons

Alvaria CX Suite Pros & Cons
Pros
  • One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience
  • The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
Cons
  • While the overall experience is positive, there are a couple of areas for improvement
  • The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment
  • Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
VanillaSoft Pros & Cons
Pros
  • Your call logs can be navigated easily.
Cons
  • Email client is a bit difficult to use and doesn't have a very modern look to it
  • Occasional service outages hamper productivity, but this is not often.

Reviews

Alvaria CX Suite Reviews
Top Favorable Review
E
Eric
Reviewed on Jul 2, 2021

Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.

One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.

While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.

Top Critical Review
E
Eric
Reviewed on Jul 2, 2021

Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.

One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.

While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.

VanillaSoft Reviews
Top Favorable Review
J
Jeffrey
Reviewed on Jul 2, 2021

General Comments: Finding a potential client is a breeze with it.

Your call logs can be navigated easily.

The call recording sometimes doesn’t work.

Top Critical Review
J
Joseph
Reviewed on Jul 2, 2021

We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.

It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.

Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.

Alternatives

Alvaria CX Suite Alternatives
VanillaSoft Alternatives
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Alvaria CX Suite vs. VanillaSoft: Detailed Comparison

Alvaria CX Suite vs. VanillaSoft Top Ratings & Reviews: VanillaSoft

In our rating and review comparison of Alvaria CX Suite vs. VanillaSoft, VanillaSoft has 19 user reviews and Alvaria CX Suite has 3. The average star rating for VanillaSoft is 4.84 while Alvaria CX Suite has an average rating of 4. VanillaSoft has more positive reviews than Alvaria CX Suite. Comparing Alvaria CX Suite vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.

Alvaria CX Suite vs. VanillaSoft Best Features & Functionality: VanillaSoft

Alvaria CX Suite vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of Alvaria CX Suite vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than Alvaria CX Suite.

Alvaria CX Suite vs. VanillaSoft Best Pricing: VanillaSoft

In our pricing comparison of Alvaria CX Suite vs. VanillaSoft, VanillaSoft's pricing starts at 0/month and is more affordable compared to VanillaSoft's starting cost of 0/month.

Alvaria CX Suite vs. VanillaSoft Best Usability: VanillaSoft

Our comparison of Alvaria CX Suite vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Alvaria CX Suite scores higher in ease of admin, but VanillaSoft has the best scores overall for system usability.

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