Alvaria CX Suite vs. Centrical: Which is Best?

Alvaria CX Suite vs. Centrical: Which is Best?

Alvaria CX Suite vs. Centrical Best Overall: Centrical

In our comparison of Alvaria CX Suite vs. Centrical, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Alvaria CX Suite Quick Info
WH Score:
7.2
Pricing Score:
7.0
Feature Score:
6.8
Usability Score:
7.0
Company Size:All Sizes
Platforms:
Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:

Pricing

Alvaria CX Suite Pricing
Price Range
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* Vendor does not share prices.

Centrical Pricing
Price Range
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* Vendor does not share prices.

Features

Alvaria CX Suite Features
  • Inbound Calling
  • Outbound Calling
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
  • Knowledge Management
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • SMS
Centrical Features
  • Inbound Calling
  • Outbound Calling
  • Call Waiting
  • Call Back
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Voice Assistant
  • Knowledge Management
  • Skills-Based Routing
  • Data-Driven Routing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • SMS

Pros & Cons

Alvaria CX Suite Pros & Cons
Pros
  • One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience
  • The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.
Cons
  • While the overall experience is positive, there are a couple of areas for improvement
  • The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment
  • Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.
Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.

Reviews

Alvaria CX Suite Reviews
Top Favorable Review
E
Eric
Reviewed on Jul 2, 2021

Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.

One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.

While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.

Top Critical Review
E
Eric
Reviewed on Jul 2, 2021

Alvaria Cloud offers rapid deployment and provisioning of services, providing value for money compared to similar cloud solutions. The product excels in Omni-Channel capabilities and offers a robust REST API that covers various aspects such as provisioning, reporting, campaign management, and CRM integrations. These features contribute to efficient service delivery and integration, benefiting businesses.

One of the best aspects of Alvaria Cloud is the availability of resources in the cloud, which enhances performance and provides a smooth application experience. The additional features have also contributed to an improved overall experience, making it a great engagement software for optimizing workforce management.

While the overall experience is positive, there are a couple of areas for improvement. The RDP (Remote Desktop Protocol) does not offer seamless windows, requiring some adjustment. Additionally, the customer portal can be a bit clunky, although it is expected to improve over time.

Centrical Reviews
Top Favorable Review
P
Peter
Reviewed on Jul 2, 2021

The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

There's significant potential for growth and enhancement.

Top Critical Review
K
Karen
Reviewed on Jul 2, 2021

Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

Streamlined communication, Increased employee engagement

Reporting issues, Unresolved reporting bugs

Alternatives

Alvaria CX Suite Alternatives
Centrical Alternatives
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Alvaria CX Suite vs. Centrical: Detailed Comparison

Alvaria CX Suite vs. Centrical Top Ratings & Reviews: Centrical

In our rating and review comparison of Alvaria CX Suite vs. Centrical, Centrical has 9 user reviews and Alvaria CX Suite has 3. The average star rating for Centrical is 4.66 while Alvaria CX Suite has an average rating of 4. Centrical has more positive reviews than Alvaria CX Suite. Comparing Alvaria CX Suite vs. Centrical reviews, Centrical has stronger overall reviews.

Alvaria CX Suite vs. Centrical Best Features & Functionality: Centrical

Alvaria CX Suite vs. Centrical both offer a strong set of features and functionality including Customer Management, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Alvaria CX Suite vs. Centrical, Centrical offers more of the most popular features and tools than Alvaria CX Suite.

Alvaria CX Suite vs. Centrical Best Pricing: Centrical

In our pricing comparison of Alvaria CX Suite vs. Centrical, Centrical's pricing starts at N/A/month and is more affordable compared to Centrical's starting cost of N/A/month.

Alvaria CX Suite vs. Centrical Best Usability: Centrical

Our comparison of Alvaria CX Suite vs. Centrical shows that Centrical scores higher in usability for meets requirements, learning curve, ease of admin. Alvaria CX Suite scores higher in ease of use, but Centrical has the best scores overall for system usability.

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