Top Alcatel-Lucent OmniPCX Office Features

What are the Best Alcatel-Lucent OmniPCX Office Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Toll-Free Numbers
Softphone
IP Fax
PBX
Paging

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Mute
Call Screening
Call Queue
Voicemail
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
IVR
Auto Attendant
Find Me/Follow Me
Number Porting
Number Black/White List
Call Path

Call Routing Types

Event-Driven Routing
Data-Driven Routing
Last Agent Routing

Reporting & Analytics

Call Log Reports

Recording

Call Recording

Supported Channels

Voice

Conferencing Capabilities

Audio Conferencing

Customizable Items

Custom Greetings

Contact Management

Contact Database

Supported Devices/Hardware

Business Phones

Language & Speech

Speech-to-Text

Third-Party Integrations

Salesforce
Act!
eAgent
SugarCRM
Dynamics 365

Microsoft 365

Microsoft Outlook

Systems/Administrative

Directory Management

After-Sales Service

Phone Support
Email Support
Chat Support
Forum
Training/Tutorial

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