Cisco Unified Communications Manager Reviews, Features & Pricing 2021 - Wheelhouse

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Cisco Unified Communications brings comprehensive telecommunications systems to businesses of all sizes, offerings extended services such as voice and video calls, instant messaging, group chat, and SMS messaging through desk phones and mobile devices. CISCO unified communications is an all-in-one solution, secure, easy to use and fully mobile compatible.

Cisco Unified Communications offers various solutions and pricing, specific to each business size. Cisco unified communications is a suite of products, including both hardware and software, including:

Unified Communications Manager: Previously called the CallManager, this is call control platform that offers all full control on the phone system. The platform is scalable up to 40,000 users and is a great fit for large enterprises with multiple locations.

Unified Communications Manager Express: this solution fits smaller businesses (up to 450 users), it is customizable, affordable and scalable. This solution offers localized call control, mobility, and conferencing, all features needed by growing businesses.

Business Edition 6000 and 7000: These solutions offer all the features a business need to communicate: voice and video, conferencing, instant messaging, mobile, contact center and more. Business Edition 7000 is for companies with 1,000 employees or more. The 6000 is for businesses with up to 300 users.

Expressway Series: This gateway enables secure communication without connecting to a VPN, it works with any of the Cisco solutions. It offers a higher level of security and lets businesses communicate with outside partners and resources without worries.

Jabber: Jabber makes video conferencing easy. Jabber can work between employees; Jabber Guest opens video calls to customers and clients. Jabber works on iPhone and Android, as well as Windows and Mac.

WebEx: Cisco’s WebEx provides high-definition video and audio virtual meetings. It works on desktops and laptops, iPhones, iPads, Android devices, Windows phones, and Blackberrys.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Phone Systems category is 3.61.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Cisco Unified Communications Manager Features

Packages
Features
Service Terms Offered
Free Setup
Free Cancellation
Money Back Guarantee
Month-to-Month Option
Keep Original Number
Customizable Plans
Free In-Network Calls
Unlimited Minutes
International Calls
Reduced Price for Multiple Users
Types Offered
VoIP
PBX
Installation Options
Self-Installation
Professional Installation
Contact Center Features
Hunt Groups
ACD Queues
Coaching Tools
Call Recording
IVR
Virtual Queueing System
Auto Attendant
Team Collaboration Features
Conference Calling
Messaging
Audio Conferencing
Core VoIP Features
Find-Me/Follow-Me
Toll-Free Number
Virtual Phone Number
Voicemail
One-number Routing
Call Forwarding
Mobile Twinning
Do Not Disturb
Message/Music On Hold
Caller ID
Call Waiting
Caller ID Blocking
Call Transfers
Call Park
Group Intercom Paging
Call Management and Administration Features
Answering Rules
Softphone Software
Automatic Route Selection
Local Number Porting
Door Phone Entry Buzzer Integration
Directory Assistance Listing
Visual Call Reports
Online Account Management
Employee Scheduler Tool
Bandwidth and Call Detail Reports
Advanced Call Analytics
Integrations
Outlook
ACT!
SugarCRM
Microsoft Dynamics 365
Netsuite
Zendesk
Redundancy
Yes
Service Level Agreement
Yes
Support Features
FAQs Section
Tutorials
Telephone Support
Email Support
24/7 Support
Online Chat
Forum
In-Person Training
Social Media
Knowledge Base
Cisco Unified Communications
68/68
 
 
 
 
 
 
 
 
 
 
 

Cisco Unified Communications Manager Pricing

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Cisco Unified Communications Manager Resources

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