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Cisco Unified Communications - Phone Systems

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  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Cisco Unified Communications brings comprehensive telecommunications systems to businesses of all sizes, offerings extended services such as voice and video calls, instant messaging, group chat, and SMS messaging through desk phones and mobile devices. CISCO unified communications is an all-in-one solution, secure, easy to use and fully mobile compatible.

Cisco Unified Communications offers various solutions and pricing, specific to each business size. Cisco unified communications is a suite of products, including both hardware and software, including:

Unified Communications Manager: Previously called the CallManager, this is call control platform that offers all full control on the phone system. The platform is scalable up to 40,000 users and is a great fit for large enterprises with multiple locations.

Unified Communications Manager Express: this solution fits smaller businesses (up to 450 users), it is customizable, affordable and scalable. This solution offers localized call control, mobility, and conferencing, all features needed by growing businesses.

Business Edition 6000 and 7000: These solutions offer all the features a business need to communicate: voice and video, conferencing, instant messaging, mobile, contact center and more. Business Edition 7000 is for companies with 1,000 employees or more. The 6000 is for businesses with up to 300 users.

Expressway Series: This gateway enables secure communication without connecting to a VPN, it works with any of the Cisco solutions. It offers a higher level of security and lets businesses communicate with outside partners and resources without worries.

Jabber: Jabber makes video conferencing easy. Jabber can work between employees; Jabber Guest opens video calls to customers and clients. Jabber works on iPhone and Android, as well as Windows and Mac.

WebEx: Cisco’s WebEx provides high-definition video and audio virtual meetings. It works on desktops and laptops, iPhones, iPads, Android devices, Windows phones, and Blackberrys.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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