Alcatel-Lucent OmniPCX Office is a communications solution that provides small and medium-sized organizations high-quality, enterprise-class telephony services. The system is flexible, scalable and provides easy implementation and maintenance.

OmniPCX Office is based on a new and more potent Power CPU that supports a variety of functions without the need for a hard drive. It offers voice-over-IP, real-time contact information for the user (such as availability and status), and supports communication through many channels, including voice, message and conference.

The OmniPCX Office Rich Communication Edition supports SIP endpoints, such as Alcatel-Lucent MY IC Phone, which integrates PC, desk phone, and mobile devices so employees can work more efficiently.

The solution is available in four configurations and can service agencies with up to 200 users. Customers only pay for the solutions they need, and can upgrade as the business grows. SMEs also saves money from the fact that a single platform can serve multiple departments and business units.

Some key features include:                                           

• Built-in Linux-based communication server with the simultaneous support of TDM and IP telephony enterprise level
• Integrated voice mail for all subscribers, personal assistant, automated attendant and server computer telephony integration (CTI)
• Support for all types of phones - digital, analog, IP, DECT, PC Softphone
• Announcements and music on hold
• PS software integration to the desktop phone
• Automatic distribution of incoming calls (Automatic Call Distribution) and Automatic Routing Selection
• Integrated communications center
• Integrated system for remote monitoring and diagnostics and high operational reliability
• Monitoring of operating parameters - output for the integrated and external Call Accounting Software

The system is housed in a single enclosure and offers the most advanced and user-friendly services and features money can buy.