Wheelhouse Score
Above Average

Alcatel-Lucent OmniPCX Office is a communications solution that provides small and medium-sized organizations high-quality, enterprise-class telephony services. The system is flexible, scalable and provides easy implementation and maintenance.


Alcatel-Lucent OmniPCX Office is a communications solution that provides small and medium-sized organizations high-quality, enterprise-class telephony services. The system is flexible, scalable and provides easy implementation and maintenance.

OmniPCX Office is based on a new and more potent Power CPU that supports a variety of functions without the need for a hard drive. It offers voice-over-IP, real-time contact information for the user (such as availability and status), and supports communication through many channels, including voice, message and conference.

The OmniPCX Office Rich Communication Edition supports SIP endpoints, such as Alcatel-Lucent MY IC Phone, which integrates PC, desk phone, and mobile devices so employees can work more efficiently.

The solution is available in four configurations and can service agencies with up to 200 users. Customers only pay for the solutions they need, and can upgrade as the business grows. SMEs also saves money from the fact that a single platform can serve multiple departments and business units.

Some key features include:                                           

  • Built-in Linux-based communication server with the simultaneous support of TDM and IP telephony enterprise level
  • Integrated voice mail for all subscribers, personal assistant, automated attendant and server computer telephony integration (CTI)
  • Support for all types of phones - digital, analog, IP, DECT, PC Softphone
  • Announcements and music on hold
  • PS software integration to the desktop phone
  • Automatic distribution of incoming calls (Automatic Call Distribution) and Automatic Routing Selection
  • Integrated communications center
  • Integrated system for remote monitoring and diagnostics and high operational reliability
  • Monitoring of operating parameters - output for the integrated and external Call Accounting Software

The system is housed in a single enclosure and offers the most advanced and user-friendly services and features money can buy.


Alcatel-Lucent OmniPCX Office

  • Call Management and Administration Features
    • Answering Rules
    • User Interface / Account Manager
    • Softphone Software
    • Automatic Route Selection
    • DECT Mobility
    • Door Phone Entry Buzzer Integration
    • Directory Assistance Listing
    • Visual Call Reports
    • Online Account Management
    • Employee Scheduler Tool
    • Bandwidth and Call Detail Reports
  • Redundancy
    • Yes
  • Integrations
    • Outlook
    • Salesforce
    • ACT!
    • eAgent
    • SugarCRM
    • Microsoft Dynamics 365
    • Web Dialer
  • Contact Center Features
    • Hunt Groups
    • ACD Queues
    • Call Recording
    • IVR
    • Virtual Queueing System
    • Auto Attendant
  • Service Level Agreement
    • Yes
  • Types Offered
    • VoIP
    • PBX
  • Service Terms Offered
    • Keep Original Number
    • Customizable Plans
    • Free In-Network Calls
    • International Calls
    • Reduced Price for Multiple Users
    • Free Setup
    • Free Cancellation
    • Money Back Guarantee
    • Month-to-Month Option
  • Team Collaboration Features
    • Audio Conferencing
    • Conference Calling
    • Messaging
  • Installation Options
    • Professional Installation
  • Core VoIP Features
    • Virtual Phone Number
    • E-911
    • Voicemail
    • Fax
    • One-number Routing
    • Call Forwarding
    • Voicemail Transcription
    • Mobile Twinning
    • Busy Lamp Field
    • Do Not Disturb
    • Message/Music On Hold
    • Caller ID
    • Call Waiting
    • Caller ID Blocking
    • Call Transfers
    • Find-Me/Follow-Me
    • Call Park
    • Toll-Free Number
    • Group Intercom Paging
  • Support Features
    • FAQs Section
    • Tutorials
    • Telephone Support
    • Email Support
    • 24/7 Support
    • Online Chat
    • Forum



Request a custom quote for your business

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