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Alcatel-Lucent OmniPCX Office is a communications solution that provides small and medium-sized organizations high-quality, enterprise-class telephony services. The system is flexible, scalable and provides easy implementation and maintenance.
OmniPCX Office is based on a new and more potent Power CPU that supports a variety of functions without the need for a hard drive. It offers voice-over-IP, real-time contact information for the user (such as availability and status), and supports communication through many channels, including voice, message and conference.
The OmniPCX Office Rich Communication Edition supports SIP endpoints, such as Alcatel-Lucent MY IC Phone, which integrates PC, desk phone, and mobile devices so employees can work more efficiently.
The solution is available in four configurations and can service agencies with up to 200 users. Customers only pay for the solutions they need, and can upgrade as the business grows. SMEs also saves money from the fact that a single platform can serve multiple departments and business units.
Some key features include:
- Built-in Linux-based communication server with the simultaneous support of TDM and IP telephony enterprise level
- Integrated voice mail for all subscribers, personal assistant, automated attendant and server computer telephony integration (CTI)
- Support for all types of phones - digital, analog, IP, DECT, PC Softphone
- Announcements and music on hold
- PS software integration to the desktop phone
- Automatic distribution of incoming calls (Automatic Call Distribution) and Automatic Routing Selection
- Integrated communications center
- Integrated system for remote monitoring and diagnostics and high operational reliability
- Monitoring of operating parameters - output for the integrated and external Call Accounting Software
The system is housed in a single enclosure and offers the most advanced and user-friendly services and features money can buy.
Features
Pricing Model
- Monthly subscription per user
- Monthly subscription
- Yearly subscription per user
- Monthly site license
- Yearly site license
- Metered per minute
- Flat fee
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Mobile Apps Offered
- None
- iOS
- Android
Mobile friendly?
- Yes
- No
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Account Manager
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Types Offered
- VoIP
- PBX
Installation Options
- Self-Installation
- Professional Installation
Contact Center Features
- Hunt Groups
- ACD Queues
- Coaching Tools
- Call Recording
- IVR
- Virtual Queueing System
- Auto Attendant
Collaboration Features
- Conference Calling
- Instant Messaging
- Webconferencing
Call Features
- Find-Me/Follow-Me
- Toll-Free Number
- Virtual Phone Number
- Voicemail
- Fax
- One-number Routing
- Call Forwarding
- Voicemail Transcription
- Mobile Twinning
- Busy Lamp Field (BLF) Monitoring
- Do Not Disturb
- Message/Music On Hold
- Caller ID
- Call Waiting
- Caller ID Blocking
- Call Transfers
- Call Park
- Group Intercom Paging
- E-911
System / Management Features
- SIP Trunking
- User Interface / Account Manager
- Softphone Software
- Automatic Route Selection
- Local Number Porting
- DECT Mobility
- Door Phone Entry Buzzer Integration
- Directory Assistance Listing
- Visual Call Reports
- Online Account Management
- Employee Scheduler Tool
- Bandwidth and Call Detail Reports
- Advanced Call Analytics
Integrations
- Web Dialer
- Outlook
- Salesforce
- ACT!
- eAgent
- SugarCRM
- Microsoft Dynamics
- Zoho
- Netsuite
- Zendesk
Redundancy
- Yes
- No
Service Level Agreement
- Yes
- No
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