Zendesk is a professional software designed to deliver better customer service. It utilizes all communication channels (including social networks), manages communications, and maintains perfect order in handling requests.
Zendesk seamlessly collects all your business’s support requests in a precise list - whether e-mail, phone call, web form, chat or Facebook message.
Zendesk can easily integrate with your website with a little technical knowledge. It services are all online, and so no need to worry about installing software or maintain multiple servers.
Zendesk is provided solely as a SaaS solution. Your company pays a fixed, low price for each user. For the smallest package, this is only $1 per month per user. The service can be purchased with several other pricing plans, which differ in basic management capabilities.
Your benefits as a Zendesk users include:
Zendesk’s versatile integration with other leading CRM tools helps you focus all your organization’s support requests at one place. HighRise, SugarCRM, BatchBook, GetSatisfaction, NetSuite, Solve360, Zoho, Nutshell and many more integrate with Zendesk, making it possible to easily support the different marketing tasks of the organization.
It's a powerful tool for sales management, offering excellent features like task reminders and robust reporting structures. Adding business activities as notes is a breeze
It seamlessly integrates with many other programs, enhancing the productivity of our sales team by allowing them to focus on closing deals rather than generating reports. Even in its free version, Zendesk Sell offers impressive functionality, eliminating the necessity for a standard plan to unlock its full potential.
The Average Wheelhouse score for the CRM category is 7.9
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