Zendesk Sell Reviews, Features & Pricing 2021 - Wheelhouse

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Zendesk is a professional software designed to deliver better customer service. It utilizes all communication channels (including social networks), manages communications, and maintains perfect order in handling requests.

Zendesk seamlessly collects all your business’s support requests in a precise list - whether e-mail, phone call, web form, chat or Facebook message.

Zendesk can easily integrate with your website with a little technical knowledge. It services are all online, and so no need to worry about installing software or maintain multiple servers.

Zendesk is provided solely as a SaaS solution. Your company pays a fixed, low price for each user. For the smallest package, this is only $1 per month per user. The service can be purchased with several other pricing plans, which differ in basic management capabilities.

Your benefits as a Zendesk users include:

  • Handle Support Requests with ease: All support requests automatically land in a clearly arranged list. From there you can answer questions directly, seek help from colleagues or give standard responses from the Help Center with just one click.
  • All customer data at a glance: With Zendesk, you can easily peruse the most important customer data with a glance.
  • Automation tools: Zendesk’s flexible automation tools enable organizations to enhance and streamline their customer service. Simple or repetitive tasks can be stored in the system and, if necessary, be automated.
  • Self-service: The self-service portal allows customers to gain access to solutions and community service. The portal supports more than 40 different languages.

Zendesk’s versatile integration with other leading CRM tools helps you focus all your organization’s support requests at one place. HighRise, SugarCRM, BatchBook, GetSatisfaction, NetSuite, Solve360, Zoho, Nutshell and many more integrate with Zendesk, making it possible to easily support the different marketing tasks of the organization.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the CRM category is 3.93.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Zendesk Sell Features

Packages
Features
Support Features
FAQs Section
Knowledge Base
Webinars
Salesforce Automation
Call Management
Document Management
Sales Collaboration
Workflow Automation
Call Log
API
Task Management
Marketing Automation
Email Marketing
Sales Pipeline
Custom Dashboards
Built-In Dashboards
Customer Service Features
Email Management
System/Management Features
Group Calendar
Role-Based Permissions
Single Sign-On (SSO)
Lead Scoring
SMS
Notifications
Geolocation
Call Recording
Tags
Custom Fields
Data Imports
Integrations
Web Dialer
Zapier
Public Apps & Integrations
Sync API
Firehose API
Core API
Team
22/32
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Professional
18/32
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Enterprise
22/32
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Elite
26/32
 
 
 
 
 
 
 
 
 
 
 
 

Zendesk Sell Pricing

Request a custom quote for your business

Zendesk Sell Resources

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