Zendesk is a professional software designed to deliver better customer service. It utilizes all communication channels (including social networks), manages communications, and maintains perfect order in handling requests.
Zendesk seamlessly collects all your business’s support requests in a precise list - whether e-mail, phone call, web form, chat or Facebook message.
Zendesk can easily integrate with your website with a little technical knowledge. It services are all online, and so no need to worry about installing software or maintain multiple servers.
Zendesk is provided solely as a SaaS solution. Your company pays a fixed, low price for each user. For the smallest package, this is only $1 per month per user. The service can be purchased with several other pricing plans, which differ in basic management capabilities.
Your benefits as a Zendesk users include:
- Handle Support Requests with ease: All support requests automatically land in a clearly arranged list. From there you can answer questions directly, seek help from colleagues or give standard responses from the Help Center with just one click.
- All customer data at a glance: With Zendesk, you can easily peruse the most important customer data with a glance.
- Automation tools: Zendesk’s flexible automation tools enable organizations to enhance and streamline their customer service. Simple or repetitive tasks can be stored in the system and, if necessary, be automated.
- Self-service: The self-service portal allows customers to gain access to solutions and community service. The portal supports more than 40 different languages.
Zendesk’s versatile integration with other leading CRM tools helps you focus all your organization’s support requests at one place. HighRise, SugarCRM, BatchBook, GetSatisfaction, NetSuite, Solve360, Zoho, Nutshell and many more integrate with Zendesk, making it possible to easily support the different marketing tasks of the organization.