Zendesk Sell
By Zendesk
Zendesk is a professional software designed to deliver better customer service. It utilizes all communication channels (including social networks), manages communications, and maintains perfect order in handling requests.
Overview
Zendesk is a professional software designed to deliver better customer service. It utilizes all communication channels (including social networks), manages communications, and maintains perfect order in handling requests.
Zendesk seamlessly collects all your business’s support requests in a precise list - whether e-mail, phone call, web form, chat or Facebook message.
Zendesk can easily integrate with your website with a little technical knowledge. It services are all online, and so no need to worry about installing software or maintain multiple servers.
Zendesk is provided solely as a SaaS solution. Your company pays a fixed, low price for each user. For the smallest package, this is only $1 per month per user. The service can be purchased with several other pricing plans, which differ in basic management capabilities.
Your benefits as a Zendesk users include:
- Handle Support Requests with ease: All support requests automatically land in a clearly arranged list. From there you can answer questions directly, seek help from colleagues or give standard responses from the Help Center with just one click.
- All customer data at a glance: With Zendesk, you can easily peruse the most important customer data with a glance.
- Automation tools: Zendesk’s flexible automation tools enable organizations to enhance and streamline their customer service. Simple or repetitive tasks can be stored in the system and, if necessary, be automated.
- Self-service: The self-service portal allows customers to gain access to solutions and community service. The portal supports more than 40 different languages.
Zendesk’s versatile integration with other leading CRM tools helps you focus all your organization’s support requests at one place. HighRise, SugarCRM, BatchBook, GetSatisfaction, NetSuite, Solve360, Zoho, Nutshell and many more integrate with Zendesk, making it possible to easily support the different marketing tasks of the organization.
Packages
Team
- Marketing Automation
- Salesforce Automation
- System/Management Features
- Integrations
- Support Features
- Customer Service Features
Professional
- Marketing Automation
- Salesforce Automation
- System/Management Features
- Integrations
- Support Features
- Customer Service Features
Enterprise
- Marketing Automation
- Salesforce Automation
- System/Management Features
- Integrations
- Support Features
- Customer Service Features
Elite
- Marketing Automation
- Salesforce Automation
- System/Management Features
- Integrations
- Support Features
- Customer Service Features
Media
Recommended Whitepapers
Recommended Articles
5 Advantages Online Retailers can Achieve with an AI-Powered CRM
Customer Relationship Management (CRM) software has become an essential solution for companies that spans across ever...
CRM Trend Watch: CRM Is Expanding Beyond Customer Service and Sales
Customer Relationship Management (CRM) software is considered one of the must-have business tools for companies of ev...
Your Employees Aren't Using Your CRM…
Less than 40% of CRM customers have end-user adoption rates above 90%. -CSO Insights
The Importance of Customer Relationship Management Software for Small Businesses
If there’s one thing that all businesses strive for, it’s customers. How do companies get new customers a...
How a CRM Benefits Small Businesses
Customer Relationship Management software, or CRM for short, is technology small businesses can utilize in order to s...
4 Ways to Use Your CRM During the Holiday Sales Season
Your CRM solution offers an invaluable collection of tools and features that you can leverage successfully in your bu...
5 Ways Your Sales Team Should be Using Your CRM
CRM solutions provide a vast array of tools and features that have become business necessities for managing contacts,...
What Should Your Small Business be Looking For in a CRM?
Customer Relationship Management (CRM) software solutions are a business must-have for creating an accurate, valuable...
6 CRM Trends to Embrace in 2019
Is your CRM ‘Sales-Enabled’?
Top 10 Best Ways to Manage Your Leads
No matter the niche or size of your company, every growing business relies heavily upon a common mission—acquir...
The Pros and Cons of Open Source CRM
An important aspect of business growth is the ability to effectively track and prioritize your leads, relationships, ...