- Deployment:
- Company Size:SML
- Features:
- Platforms:
- Pricing:
Media
Details
Zendesk is a professional software designed to deliver better customer service. It utilizes all communication channels (including social networks), manages communications, and maintains perfect order in handling requests.
Zendesk seamlessly collects all your business’s support requests in a precise list - whether e-mail, phone call, web form, chat or Facebook message.
Zendesk can easily integrate with your website with a little technical knowledge. It services are all online, and so no need to worry about installing software or maintain multiple servers.
Zendesk is provided solely as a SaaS solution. Your company pays a fixed, low price for each user. For the smallest package, this is only $1 per month per user. The service can be purchased with several other pricing plans, which differ in basic management capabilities.
Your benefits as a Zendesk users include:
- Handle Support Requests with ease: All support requests automatically land in a clearly arranged list. From there you can answer questions directly, seek help from colleagues or give standard responses from the Help Center with just one click.
- All customer data at a glance: With Zendesk, you can easily peruse the most important customer data with a glance.
- Automation tools: Zendesk’s flexible automation tools enable organizations to enhance and streamline their customer service. Simple or repetitive tasks can be stored in the system and, if necessary, be automated.
- Self-service: The self-service portal allows customers to gain access to solutions and community service. The portal supports more than 40 different languages.
Zendesk’s versatile integration with other leading CRM tools helps you focus all your organization’s support requests at one place. HighRise, SugarCRM, BatchBook, GetSatisfaction, NetSuite, Solve360, Zoho, Nutshell and many more integrate with Zendesk, making it possible to easily support the different marketing tasks of the organization.
Features
Deployment
- Hosted (Cloud)
- On-Site (Premise)
Features
- Mobile App
- Dialer Integration
- Invoicing
- Email Marketing
- Marketing Automation
- Analytics
- Knowledge Database
Pricing Model
- Monthly subscription per user
- Yearly subscription per user
- Metered per minute
- Monthly site license
- Yearly site license
- Flat fee
- Monthly subscription
- Percentage-based (% of collections or claims)
- Fee-based (fixed $/claim)
- Hybrid (combination of % and fixed amount/claim)
Target Company Size
- Startup
- Small-to-Medium Business
- Enterprise
Service Terms Offered
- Commitment Free
- Free Setup
- Free Cancellation
- Money Back Guarantee
- Month-to-Month Option
- Keep Original Number
- Customizable Plans
- Free In-Network Calls
- Unlimited Minutes
- International Calls
- Reduced Price for Multiple Users
- Account Manager
Mobile Apps Offered
- None
- iOS
- Android
Service Level Agreement
Support Features
- FAQs Section
- Tutorials
- Telephone Support
- Email Support
- 24/7 Support
- Online Chat
- Forum
- In-Person Training
- Social Media
- Knowledge Base
- Webinars
Compatible Operating System(s)
- Windows
- iOS
- Linux
- Mac
- Android
Deployment
- Hosted/Cloud
- On-Premise
- Mobile
Salesforce Automation
- Account Management
- Call Management
- Contact Management
- Customer Interactions
- Document Management
- File Sharing
- Inventory Management
- Invoicing
- Lead Management
- Opportunity Management
- Order Tracking
- Partner Management (PRM)
- Product Purchase Reports
- Sales Analytics
- Sales Collaboration
- Sales Quotes
- Territory / Quota Management
- Workflow Automation
- Funnel management
- Filters
- Call Log
- API
- Task Management
Marketing Automation
- Email Marketing
- Competitor Tracking
- Campaign Management
- Lead Management
- Marketing ROI and Analytics
- Drip Campaigns
- Landing Pages & Signup Forms
- Auto-Responders
- Social Activity Automation
- Shopping Cart Abandonment
- Conversion Tracking
- Link Tracking
- Pipeline Management
- Sales Pipeline
- Custom Dashboards
- Built-In Dashboards
- Sales Forecasting
- Charts
Customer Service Features
- Email Management
- Customer Portal/Account
- Self-Service
- Real Time Sharing
- Chat/IM
- Case Management
- Knowledge Management
- Escalation
- Call Center Support
- Custom Reports
- Built-in Reports
- Ticketing
- Multiple Currencies
System / Management Features
- Employee Tracking & Support Applications
- Group Calendar
- Performance Reviews
- Employee Profiles
- Knowledge base
- Social CRM
- Project Management
- Event Management
- Activity Tracking
- Role-Based Permissions
- Single Sign On
- Lead Scoring
- SMS
- Notifications
- Limit 10000 contacts
- Limit 7500 contacts
- Limit 5000 contacts
- Limit 3000 contacts
- Limit 1000 contacts
- AI Features
- Vendor Management
- Mobile App
- Data Migration
- Call/Phone
- Contact List
- Web Forms
- Unlimited Users
- Gamification
- Deal Scoring
- Data Exports
- Geolocation
- Call Scripts
- Call Recording
- Call Tracking
- Sentiment Analysis
- Email Templates
- Appointments
- Tags
- Fields
- Automated Distribution
- Data Imports
Integrations
- Outlook
- Constant Contact
- GetResponse
- Web Dialer
- G-Suite
- Amazon Seller Central
- Fedex Rates & Shipping
- Zoho Finance Suite
- Pay U
- QuickBooks
- Paypal
- Zoho Desk
- Zendesk
- Zoho Campaigns
- MailChimp
- dotConnect
- Google Analytics
- Zoho Analytics
- Zoho WorkDrive
- Dropbox
- Google Drive
- Zoho Flow
- Trello
- Zapier
- Zoho Cliq
- Microsoft Teams
- Slack
- Zoho PhoneBridge
- Amazon Connect
- Ring.io
- Zoho Meeting
- GoToMeeting
- Zoom
- Stripe
- wepay
- MS Office 365
- Power BI
- Private Apps
- Public Apps & Integrations
- Sync API
- Firehose API
- Hubspot
- Core API
Price
- 1 - Inexpensive
- 2
- 3 - Moderate
- 4
- 5 - Expensive
Features
- 1 - Limited features
- 2
- 3 - Moderate
- 4
- 5 - Full featured
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