VanillaSoft Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
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VanillaSoft brings together the very best of CRM, Lead Management and Sales-by-Phone tools into one powerful, queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft’s intuitive and easy-to-use queue-based lead management software allows our customers to see increased productivity, higher contact rates, and sales accountability tools like no other.

VanillaSoft key features include:

  • queue-based priority lead routing
  • auto dialing: progressive and preview
  • logical branch scripting
  • email drip lead nurturing
  • mass email
  • email templates
  • inbound web lead capture
  • lead scoring
  • voice drop of pre-recorded voice mails
  • call recording, monitoring, whisper & barge
  • ACD queues
  • Screen pops

In addition to the features above, VanillaSoft provides essential tools that help managers supervise and coach their agents. Management level users have access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

VanillaSoft clients outperform their peers on a number of different fronts:

According to the study, “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management, list-based solutions pale in comparison on several key fronts. Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas:

  • Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact.
  • List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact.
  • Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour.
  • Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%.
Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

VanillaSoft Features

Packages
Features
Support Features
Telephone Support
Email Support
Online Chat
Social Media
Reporting and Analytics Features
Call Monitoring
Call Recording
Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
Quality Monitoring
Real-Time Dashboards
Outbound Calling Features
Unlimited Calls to US and Canada
Preview Dialer
Predictive Dialer
Integrations
Web Lead Integration
Drip Campaigns
System Management Features
IP PBX
Security/Compliance Features
Call Record Database
Contact Center Features
Knowledge Base
SMS
Softphone
Local Numbers
Multi-level Selling
Team-Based Selling
Appointment Setting
Logical Branch Scripting
Mass Emails
Custom Emails
Lead Management
Omni-Channel Routing Features
ACD (Automatic Call Distribution)
DID
Automations and AI
Screenpops
Event-Driven Routing
Voicemail Drop
Queue-Based Routing
Workforce Optimization Features
Quality Management
Barge, Monitor, Whisper
Record & Replay
Sales Engagement Platform
36/36
 
 
 
 
 
 
 
 
 
 

VanillaSoft Pricing

Request a custom quote for your business

VanillaSoft Resources

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