Aspect

By Aspect Inc.

Wheelhouse Score
3.13/5
Above Average
Rating
4.50/5
Excellent
Features
1.90/5
Average
Pricing
Lower-Cost

Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers n...

Overview

Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.

Packages

Inbound Voice

Best Value
  • Inbound Calling Features
    • Call queuing
    • ACD (Automatic Call Distributor)
  • Contact Center Features
    • Queue Management
    • Call Waiting
    • Queued Call Back
    • Self-Service
    • SMS
  • Automations and AI
    • Data-Driven Routing
    • Event-Driven Routing
    • Skills-Based Routing
  • Outbound Calling Features
  • Contact Center Types
    • Inbound
  • Workforce Optimization Features
    • Customer Relationship Management (CRM)
  • Reporting and Analytics Features
    • Tickets for Abandoned Calls

Outbound Voice

Best Value
  • Omni-Channel Routing Features
    • Predictive Dialer
  • Outbound Calling Features
    • Auto Dialer
    • Campaign Management
  • Contact Center Features
    • SMS
  • Automations and AI
    • Automatic Routing
  • Contact Center Types
    • Outbound

Omnichannel

Best Value
  • Contact Center Features
    • Unified Communications (Voice, Video, Chat, Email)
    • Self-Service
    • Mobile Agent
    • SMS
    • Chat/IM
    • Social Media Integrations
  • Contact Center Types
    • Omni-Channel Contact Center
  • Automations and AI
    • Skills-Based Routing
    • Data-Driven Routing
    • Last Agent Routing
  • Workforce Optimization Features
    • Customer Relationship Management (CRM)
    • Agent Management

CX Automated Agent

Best Value
  • Contact Center Features
    • Unified Communications (Voice, Video, Chat, Email)
    • Self-Service
    • Mobile Agent
    • SMS
    • Social Media Integrations
    • Call Waiting
    • Queued Call Back
  • Contact Center Types
    • Omni-Channel Contact Center
  • Automations and AI
    • Skills-Based Routing
    • Data-Driven Routing
    • Last Agent Routing
    • Chatbots
    • Natural Language Processing (NLP)
  • Workforce Optimization Features
    • Customer Relationship Management (CRM)
    • Agent Management
    • CX Analytics
  • Omni-Channel Routing Features
    • Interactive Voice Response (IVR)
    • ACD (Automatic Call Distribution)
  • Inbound Calling Features
    • Call queuing
  • Integrations
    • APIs
    • Facebook Messenger
  • Reporting and Analytics Features
    • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting

Media

Pricing

Request a custom quote for your business

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