In our comparison of Vonage vs. Zendesk Suite, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Magnificent app, highly recommended.
We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.
No issues so far. We love it!
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Regularly updates and has a nice layout.
Poor call quality at times
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Magnificent app, highly recommended.
We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.
No issues so far. We love it!
Regularly updates and has a nice layout.
Poor call quality at times
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Vonage vs. Zendesk Suite, Zendesk Suite has 389 user reviews and Vonage has 71. The average star rating for Zendesk Suite is 4.50 while Vonage has an average rating of 4.33. Zendesk Suite has more positive reviews than Vonage. Comparing Vonage vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Vonage vs. Zendesk Suite both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Customer Management, Systems/Administrative, Chat/IM Management, Remote Support Features, Conferencing Capabilities, Drag-and-Drop Builders/Designers, Supported Channels, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Supported Technologies, Language & Speech, Integration Options, Third-Party Integrations, Microsoft 365, After-Sales Service. In our feature comparison of Vonage vs. Zendesk Suite, Vonage offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Vonage vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Vonage's starting cost of $14.99/month.
Our comparison of Vonage vs. Zendesk Suite shows that Vonage scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Zendesk Suite scores higher in quality of support, ease of admin, but Vonage has the best scores overall for system usability.
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