70 reviews
WH Score

Top Vonage Features

What are the Best Vonage Features?

Vonage Business phone service includes Team Messaging which enables agile groups to work more effectively with each other by switching communication channels from messaging to video collaboration on the fly while keeping all relevant information together.

Vonage Meetings provides voice services, unlimited calling, content sharing and chat to enable people to "meet" internally and externally using a single application to collaborate in real-time. Being "mobile first", Vonage also enables mobile users to communicate via SMS and MMS with their colleagues and customers all from one place. Vonage's ability to quickly deploy services where and when needed aligns with the needs of a mobile workforce.

Vonage's VoIP service protects both customers' privacy and business interests by remaining in compliance using a future-proof, single cloud approach which enhances interactions between employees and customers.

Through the Vonage Communication Platform, organizations can easily Integrate with up to ten leading CRM systems (Salesforce, MS Dynamics and others) and a host of business productivity applications to provide communications history and context to enhance experiences for both employees and customers.

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Shared Lines
  • Ring Groups
  • IVR
  • Auto Attendant
  • Find Me/Follow Me
  • Number Porting
  • Number Black/White List
  • Do Not Call (DNC) List
  • Music on Hold
  • Conference Bridge
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
  • Queue-Based Routing
  • Location-Based Routing
  • Last Agent Routing
Reporting & Analytics
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • CX Analytics
  • Call Monitoring
  • Call Recording
Customer Relationship Management (CRM) Features
  • Customer Profiling
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • MMS
  • Social Media
Chat/IM Management
  • Group Chat
  • Private Chat
  • Chatbots
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
Remote Support Features
  • Screen Sharing
Collaboration Tools
  • Virtual Assistant
Customizable Items
  • Custom Forms
Supported Devices/Hardware
  • Business Phones
Language & Speech
  • Speech-to-Text
Drag-and-Drop Builders/Designers
  • Call Flow Designer
Integration Options
  • App Marketplace
Third-Party Integrations
  • SugarCRM
  • NetSuite
  • Zendesk
  • Dynamics 365
Microsoft 365
  • Microsoft Outlook
  • Archiving
  • Directory Management
  • Administrator Console
  • Administrator Management
  • Centralized Console
After-Sales Service
  • Phone Support
  • Technical Support
  • Forum
  • Training/Tutorial
Supported Technologies
  • Natural Language Processing (NLP)

Vonage Top Features Related Review

Reviewed on 14 August 2019

Vonage is great

Magnificent app, highly recommended.

  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
  • No issues so far
  • We love it!.

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