Vonage
Vonage
71 reviews
WH Score
9.0

Top Vonage Features

What are the Best Vonage Features?

Vonage Business phone service includes Team Messaging which enables agile groups to work more effectively with each other by switching communication channels from messaging to video collaboration on the fly while keeping all relevant information together.

Vonage Meetings provides voice services, unlimited calling, content sharing and chat to enable people to "meet" internally and externally using a single application to collaborate in real-time. Being "mobile first", Vonage also enables mobile users to communicate via SMS and MMS with their colleagues and customers all from one place. Vonage's ability to quickly deploy services where and when needed aligns with the needs of a mobile workforce.

Vonage's VoIP service protects both customers' privacy and business interests by remaining in compliance using a future-proof, single cloud approach which enhances interactions between employees and customers.

Through the Vonage Communication Platform, organizations can easily Integrate with up to ten leading CRM systems (Salesforce, MS Dynamics and others) and a host of business productivity applications to provide communications history and context to enhance experiences for both employees and customers.


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • Fax to Email

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Shared Lines
  • Ring Groups
  • IVR
  • Auto Attendant
  • Find Me/Follow Me
  • Number Porting
  • Number Black/White List
  • Do Not Call (DNC) List
  • Music on Hold
  • Conference Bridge

Call Routing Types

  • Skills-Based Routing
  • Event-Driven Routing
  • Queue-Based Routing
  • Location-Based Routing
  • Last Agent Routing

Reporting & Analytics

  • Call Log Reports
  • Dashboard
  • Call Analytics
  • CX Analytics
  • Call Monitoring

Recording

  • Call Recording

Chat/IM Management

  • Group Chat
  • Private Chat
  • Chatbots

Customer Management

  • Customer Profiling

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • MMS
  • Social Media

Remote Support Features

  • Screen Sharing

Collaboration Tools

  • Virtual Assistant

Customizable Items

  • Custom Forms

Supported Devices/Hardware

  • Business Phones

Supported Technologies

  • Natural Language Processing (NLP)

Language & Speech

  • Speech-to-Text

Drag-and-Drop Builders/Designers

  • Call Flow Designer

Integration Options

  • App Marketplace

Third-Party Integrations

  • SugarCRM
  • NetSuite
  • Zendesk
  • Dynamics 365

Microsoft 365

  • Microsoft Outlook

Systems/Administrative

  • Directory Management
  • Administrator Management
  • Administrator Console
  • Centralized Console
  • Archiving

After-Sales Service

  • Phone Support
  • Technical Support
  • Forum
  • Training/Tutorial

Vonage Top Features Related Review


C
Courtney
Reviewed on 14 August 2019

Vonage is great

Magnificent app, highly recommended.

Pros
  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
Cons
  • No issues so far
  • We love it!.

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