Salesforce Sales Cloud vs. SugarCRM: Which is Best?

Salesforce Sales Cloud vs. SugarCRM: Which is Best?

Salesforce Sales Cloud vs. SugarCRM Best Overall: SugarCRM

In our comparison of Salesforce Sales Cloud vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Salesforce Sales Cloud Quick Info
WH Score:
8.5
Pricing Score:
7.9
Feature Score:
7.7
Usability Score:
7.8
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Salesforce Sales Cloud Pricing
Starter
$25
per user / per month
Professional
$75
per user / per month
Enterprise
$150
per user / per month
Unlimited
$300
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Salesforce Sales Cloud Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Feedback Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Nurturing
  • B2C Campaigns
  • B2B Campaigns
SugarCRM Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Feedback Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Nurturing
  • B2C Campaigns
  • B2B Campaigns

Pros & Cons

Salesforce Sales Cloud Pros & Cons
Pros
  • Customizable, available plug-ins and add-ons that can be fitted into your experience to make it very customized software for various organizations, client support staff have excellent tools ready that can offer you in-depth control, flawless incorporation with Pardot and the ability to save many hours of work as prospect/contact information can sync in almost in realtime based on set up rules, and the availability of an astounding onboarding team that operate with your designated admin employees to make the most use of the software package from almost any level of education of experience.
Cons
  • For non-professionals on Salesforce, you'll require a Salesforce admin or spend many hours on Salesforce for each query or alteration-it's installation process is complex.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Salesforce Sales Cloud Reviews
Top Favorable Review
K
Kenneth
Reviewed on Jul 2, 2021

My present corporation has been using Constant Contact prior to my arrival and it wasn’t managed well due to certain reasons. I joined in during the onboarding process of Salesforce and there years later, we’ve managed to standardize our data, make it uniform and accessible with ease, all with very minimal effort. Emails are arranged to be disseminated once every week depending on the templates initially created by our onboarding process. Further, we’ve managed to move our marketing employees to greater analytical projects that have offered us the edge we required to be on course to make our profit-sharing bonus numbers for once in many years.

Customizable, available plug-ins and add-ons that can be fitted into your experience to make it very customized software for various organizations, client support staff have excellent tools ready that can offer you in-depth control, flawless incorporation with Pardot and the ability to save many hours of work as prospect/contact information can sync in almost in realtime based on set up rules, and the availability of an astounding onboarding team that operate with your designated admin employees to make the most use of the software package from almost any level of education of experience.

Pardot reporting has a few irritating restrictions and at times Salesforce incorporation with plug-ins can be quite hard if they weren’t installed during the original onboarding.

Top Critical Review
C
Charles
Reviewed on Jul 2, 2021

The ability to infer and configure every information you require.

Salesforce exposes everything, every sales information you require or you need can be traced and displayed, and you can arrange your leads and accounts to precisely how you need it.

For non-professionals on Salesforce, you'll require a Salesforce admin or spend many hours on Salesforce for each query or alteration-it's installation process is complex.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Salesforce Sales Cloud Alternatives
8.7
8.5
SugarCRM Alternatives
8.7
8.5
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Salesforce Sales Cloud vs. SugarCRM: Detailed Comparison

Salesforce Sales Cloud vs. SugarCRM Top Ratings & Reviews: Salesforce Sales Cloud

In our rating and review comparison of Salesforce Sales Cloud vs. SugarCRM, Salesforce Sales Cloud has 96 user reviews and SugarCRM has 38. The average star rating for Salesforce Sales Cloud is 4.53 while SugarCRM has an average rating of 4.05. Salesforce Sales Cloud has more positive reviews than SugarCRM. Comparing Salesforce Sales Cloud vs. SugarCRM reviews, Salesforce Sales Cloud has stronger overall reviews.

Salesforce Sales Cloud vs. SugarCRM Best Features & Functionality: SugarCRM

Salesforce Sales Cloud vs. SugarCRM both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Lead Management, Campaign Management, Campaign Types, Supported Channels, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Automation Technologies. In our feature comparison of Salesforce Sales Cloud vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Salesforce Sales Cloud.

Salesforce Sales Cloud vs. SugarCRM Best Pricing: Salesforce Sales Cloud

In our pricing comparison of Salesforce Sales Cloud vs. SugarCRM, Salesforce Sales Cloud's pricing starts at $25/month and is more affordable compared to SugarCRM's starting cost of $49/month.

Salesforce Sales Cloud vs. SugarCRM Best Usability: SugarCRM

Our comparison of Salesforce Sales Cloud vs. SugarCRM shows that SugarCRM scores higher in usability for learning curve, quality of support. Salesforce Sales Cloud scores higher in ease of use, meets requirements, steup & support, ease of admin, but SugarCRM has the best scores overall for system usability.

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