Top SugarCRM Features

What are the Best SugarCRM Features?

Customer Relationship Management (CRM) Features

Customer Profiling
Case Management
Pipeline Management
Deal Management
Account Management
Subscription Management

Lead Management

Lead Generation
Lead Registration
Lead Distribution
Lead Aggregation
Lead Augmentation
Lead Attribution
Lead Nurturing

Campaign Management

Campaign Orchestration

Campaign Types

Lead-Based Campaigns
Account-Based Campaigns
B2C Campaigns
B2B Campaigns
Email Campaigns

Supported Channels

Voice
Chat/IM
SMS
MMS
Email

Accounting Features

Estimates & Quotations

Reporting & Analytics

Social Analytics
Forecasting
CX Analytics
Sentiment Analysis
Campaign Monitoring
Lead and Opportunity Tracking
Lead Scoring

Customizable Items

Custom Reports
Custom Templates
Custom Forms

Drag-and-Drop Builders/Designers

Campaign Builder
Report Builder

Reminders/Alerts

Sales Signals
Account Alerts

Workflow Automation

Sales Automation
Ticket Automation

Systems/Administrative

Centralized Console

Integration Options

APIs
App Marketplace

Microsoft 365

Microsoft Outlook

Google Workspace

Gmail

Helpdesk Features

Ticket Assign
Ticket Queuing
Ticket Routing
Ticket Transfer
Ticket Lifecycle Management

Limits

User Limit

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)

SugarCRM Top Features Related Review

Elizabeth

Reviewed on 17 December 2019

A very productive CRM

General Comments: For a free IOS and Android app, it really is amazing for promoting groups. We like the overall package that it is.

Pros

I like the Sugar bolster
The reports and dashboards are excellent
There is so much good functionality
If offers more adaptability and better planning tools than many other options in the market.

Cons

The advertising pages are so-so
The email tool for promotion still can be improved
The user interface can also be made more intuitive.

View All SugarCRM Reviews

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