In our comparison of RingCentral Contact Center vs. Switchvox Cloud, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
After using numerous PBX brands, I finally concluded that the simplest PBX with great performance that you can get is Digium Switchvox.
Simple to use, has a familiar interface, and simple to regulate and configure.
Limited advanced actions in the software’s IVR menu
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
It put our phone system online and lets you administer messages and calls from anyplace in the world.
It lets you to link to your phone online, ability to set up your out of office messages from your phone through your computer, forward, transfer and even park calls through the online app, ability to listen to your voicemail via the online app and see your corporation directory there too.
Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.g., the staff directory
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
After using numerous PBX brands, I finally concluded that the simplest PBX with great performance that you can get is Digium Switchvox.
Simple to use, has a familiar interface, and simple to regulate and configure.
Limited advanced actions in the software’s IVR menu
It put our phone system online and lets you administer messages and calls from anyplace in the world.
It lets you to link to your phone online, ability to set up your out of office messages from your phone through your computer, forward, transfer and even park calls through the online app, ability to listen to your voicemail via the online app and see your corporation directory there too.
Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.g., the staff directory
Add suggested to comparison
In our rating and review comparison of RingCentral Contact Center vs. Switchvox Cloud, RingCentral Contact Center has 27 user reviews and Switchvox Cloud has 22. The average star rating for RingCentral Contact Center is 4 while Switchvox Cloud has an average rating of 3.90. RingCentral Contact Center has more positive reviews than Switchvox Cloud. Comparing RingCentral Contact Center vs. Switchvox Cloud reviews, RingCentral Contact Center has stronger overall reviews.
RingCentral Contact Center vs. Switchvox Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Conferencing Capabilities, Remote Support Features, Chat/IM Management, Language & Speech, Supported Channels, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Systems/Administrative, Sync/Refresh, Cybersecurity Features, Disaster Recovery, After-Sales Service. In our feature comparison of RingCentral Contact Center vs. Switchvox Cloud, Switchvox Cloud offers more of the most popular features and tools than RingCentral Contact Center.
In our pricing comparison of RingCentral Contact Center vs. Switchvox Cloud, Switchvox Cloud's pricing starts at $19.99/month and is more affordable compared to Switchvox Cloud's starting cost of $19.99/month.
Our comparison of RingCentral Contact Center vs. Switchvox Cloud shows that Switchvox Cloud scores higher in usability for ease of use, meets requirements, learning curve. RingCentral Contact Center scores higher in setup & support, quality of support, ease of admin, but Switchvox Cloud has the best scores overall for system usability.
Get your personalized recommendations now.
