FuseDesk vs. LiveAgent: Which is Best? - Wheelhouse

FuseDesk vs. LiveAgent: Which is Best?

FuseDesk vs. LiveAgent Best Overall: LiveAgent

In our comparison of FuseDesk vs. LiveAgent, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FuseDesk Quick Info
WH Score:
5.9
Pricing Score:
5.9
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:
LiveAgent Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

FuseDesk Pricing
Free
Free
per user / per month
Lite
$390
per user / per year
Pro
$490
per user / per year
Enterprise
$590
per user / per year
LiveAgent Pricing
Free
Free
per user / per month
Small
$9
per user / per month
Medium
$29
per user / per month
Large
$49
per user / per month
Enterprise
$69
per user / per month

Features

FuseDesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
LiveAgent Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media

Pros & Cons

FuseDesk Pros & Cons
Pros
  • The central support email feature for customer service is amazing
  • The cases can then be distributed among our many staff members.
Cons
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
  • It is so sad that even Fusedesk cannot do anything about it.
LiveAgent Pros & Cons
Pros
  • It effectively connects with various social media and email channels across different departments within the company
  • With powerful automations, we are able to resolve customer issues efficiently
  • LiveAgent is a reliable solution for managing customer support, despite its interface challenges.
Cons
  • Some in-depth training is required after moving to this system.

Reviews

FuseDesk Reviews
Top Favorable Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

Top Critical Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

LiveAgent Reviews
Top Favorable Review
J
Jonathan
Reviewed on Jul 2, 2021

LiveAgent offers strong automation and integration capabilities, serving as a comprehensive hub for all customer support communications.

It effectively connects with various social media and email channels across different departments within the company. With powerful automations, we are able to resolve customer issues efficiently. LiveAgent is a reliable solution for managing customer support, despite its interface challenges.

The user interface appears outdated and may require some learning to navigate. Additionally, the chat function may appear overwhelming to our agents.

Top Critical Review
R
Roberta
Reviewed on Jul 2, 2021

Remain connected with clients using Live Agent.

Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.

Some in-depth training is required after moving to this system.

Alternatives

FuseDesk Alternatives
LiveAgent Alternatives
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FuseDesk vs. LiveAgent: Detailed Comparison

FuseDesk vs. LiveAgent Top Ratings & Reviews: LiveAgent

In our rating and review comparison of FuseDesk vs. LiveAgent, LiveAgent has 34 user reviews and FuseDesk has 1. The average star rating for LiveAgent is 4.76 while FuseDesk has an average rating of 4. LiveAgent has more positive reviews than FuseDesk. Comparing FuseDesk vs. LiveAgent reviews, LiveAgent has stronger overall reviews.

FuseDesk vs. LiveAgent Best Features & Functionality: LiveAgent

FuseDesk vs. LiveAgent both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, Accounting Features, Document Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of FuseDesk vs. LiveAgent, LiveAgent offers more of the most popular features and tools than FuseDesk.

FuseDesk vs. LiveAgent Best Pricing: LiveAgent

In our pricing comparison of FuseDesk vs. LiveAgent, LiveAgent's pricing starts at Free/month and is more affordable compared to LiveAgent's starting cost of Free/month.

FuseDesk vs. LiveAgent Best Usability: LiveAgent

Our comparison of FuseDesk vs. LiveAgent shows that LiveAgent scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. FuseDesk scores higher in ease of admin, but LiveAgent has the best scores overall for system usability.

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