Freshsales vs. SugarCRM: Which is Best? - Wheelhouse

Freshsales vs. SugarCRM: Which is Best?

Freshsales vs. SugarCRM Best Overall: SugarCRM

In our comparison of Freshsales vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Freshsales Quick Info
WH Score:
8.0
Pricing Score:
7.5
Feature Score:
7.4
Usability Score:
7.8
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Freshsales Pricing
Free
Free
per user / per month
Growth
$15
per user / per month
Pro
$39
per user / per month
Enterprise
$69
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Freshsales Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
  • Contact Lifecycle Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Voice
  • Chat/IM
SugarCRM Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
  • Contact Lifecycle Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Voice
  • Chat/IM

Pros & Cons

Freshsales Pros & Cons
Pros
  • It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.
Cons
  • Perhaps they could offer even more monitors for free
  • .
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Freshsales Reviews
Top Favorable Review
S
Steven
Reviewed on Jul 2, 2021

FreshPing has become a tool for me in automatically monitoring my website. I'm particularly impressed with the comprehensive reports it provides, as well as its swift alert system for notifying me of any downtime.

It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.

I wish it offered even more detailed reports.

Top Critical Review
E
Erica
Reviewed on Jul 2, 2021

It's accessible even to those without prior experience, allowing for quick utilization.

The ease of use is truly remarkable.

Perhaps they could offer even more monitors for free.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Freshsales Alternatives
8.8
8.6
SugarCRM Alternatives
8.8
8.6
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Freshsales vs. SugarCRM: Detailed Comparison

Freshsales vs. SugarCRM Top Ratings & Reviews: Freshsales

In our rating and review comparison of Freshsales vs. SugarCRM, Freshsales has 11 user reviews and SugarCRM has 38. The average star rating for Freshsales is 4.45 while SugarCRM has an average rating of 4.05. Freshsales has more positive reviews than SugarCRM. Comparing Freshsales vs. SugarCRM reviews, Freshsales has stronger overall reviews.

Freshsales vs. SugarCRM Best Features & Functionality: SugarCRM

Freshsales vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of Freshsales vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Freshsales.

Freshsales vs. SugarCRM Best Pricing: SugarCRM

In our pricing comparison of Freshsales vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to SugarCRM's starting cost of $49/month.

Freshsales vs. SugarCRM Best Usability: SugarCRM

Our comparison of Freshsales vs. SugarCRM shows that SugarCRM scores higher in usability for learning curve, setup & support, quality of support. Freshsales scores higher in ease of use, meets requirements, ease of admin, but SugarCRM has the best scores overall for system usability.

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