11 reviews
WH Score

Freshsales Overview

What is Freshsales?

Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system. 

Thanks to its great adaptability, companies can customize the Freshsales sites with logos and other specific aspects of their business.

The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:

  • Tickets by email
  • Self-service Portal & Basic reconnaissances
  • Automation of business rules
  • Integrated satisfaction surveys
  • Custom domain mapping
  • Customizing the customer layout
  • Support via social networks, Twitter, Facebook
  • Synchronized Facebook Application
  • Integrated community forums
  • Time tracking tickets, basic and advanced reporting
  • Support multi-product, multi-lingual portals
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Customizable roles for agents, collision detection
  • Access to FreshThemes gallery

Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:

  • Integration with over 30 popular tools including Google Analytics, Salesforce, SurveyMonkey, Jira, Dropbox, Hangouts, etc.
  • Integration with time tracking and billing tools including Harvest, Screenr, Campaign Monitor, etc.

Company:Freshworks Inc.

Freshsales Recent Reviews

Reviewed on 15 October 2023

Intuitive CRM Tool

The product excels at capturing and storing customer records, streamlining this crucial aspect of our operations.

  • The user interface and data fields are incredibly intuitive, making it a breeze to navigate.
  • None for now.

Reviewed on 7 October 2023

Easy and Effective Website Monitoring

It's accessible even to those without prior experience, allowing for quick utilization.

  • The ease of use is truly remarkable.
  • Perhaps they could offer even more monitors for free

Freshsales Pricing

per user / per month
Freshsales Pricing Details

Freshsales Key Features

Customer Relationship Management (CRM) Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
Contact Management
  • Contact Lifecycle Management
Supported Channels
  • Voice
  • Chat/IM
  • Email
Freshsales Features Details

Freshsales Media


Freshsales Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.8

Freshsales Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Quality of Support
  • Ease of Admin

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