Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system.
Thanks to its great adaptability, companies can customize the Freshsales sites with logos and other specific aspects of their business.
The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:
- Tickets by email
- Self-service Portal & Basic reconnaissances
- Automation of business rules
- Integrated satisfaction surveys
- Custom domain mapping
- Customizing the customer layout
- Support via social networks, Twitter, Facebook
- Synchronized Facebook Application
- Integrated community forums
- Time tracking tickets, basic and advanced reporting
- Support multi-product, multi-lingual portals
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
- Customizable roles for agents, collision detection
- Access to FreshThemes gallery
Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:
- Integration with over 30 popular tools including Google Analytics, Salesforce, SurveyMonkey, Jira, Dropbox, Hangouts, etc.
- Integration with time tracking and billing tools including Harvest, Screenr, Campaign Monitor, etc.