4 reviews
WH Score

Freshsales Reviews & Overview

What is Freshsales?

Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system. 

Thanks to its great adaptability, companies can customize the Freshsales sites with logos and other specific aspects of their business.

The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:

  • Tickets by email
  • Self-service Portal & Basic reconnaissances
  • Automation of business rules
  • Integrated satisfaction surveys
  • Custom domain mapping
  • Customizing the customer layout
  • Support via social networks, Twitter, Facebook
  • Synchronized Facebook Application
  • Integrated community forums
  • Time tracking tickets, basic and advanced reporting
  • Support multi-product, multi-lingual portals
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Customizable roles for agents, collision detection
  • Access to FreshThemes gallery

Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:

  • Integration with over 30 popular tools including Google Analytics, Salesforce, SurveyMonkey, Jira, Dropbox, Hangouts, etc.
  • Integration with time tracking and billing tools including Harvest, Screenr, Campaign Monitor, etc.

Company:Freshworks Inc.

Freshsales Recent Reviews

Reviewed on 27 April 2023

Annoying Surveys Required for Free Content

I'm simply exploring options for the upcoming year.

  • It's free, and it allows me to monitor webpages while also being able to email notifications.
  • Additionally, I appreciate that it can integrate with other Fresh-related services, among other things.
  • Many of its features are locked behind a paywall.
  • Furthermore, I find that the integration with Fresh services lacks information and options, leaving me unsure of what I can do now that it's integrated.

Reviewed on 27 April 2023

Boosting Customer Confidence

It solves the problem of downtime by providing instant notifications to website owners. This, in turn, benefits customers as they will be informed of any downtime rates, and their confidence in the website will remain intact.

  • It is amazing and should definitely be applied to any business or professional website.
  • By using this product, customers will gain confidence in the website and the services provided.
  • Nothing I dislike.

Freshsales Pricing

per user / per month
Freshsales Pricing Details

Freshsales Key Features

Customer Relationship Management (CRM) Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
Contact Management
  • Contact Lifecycle Management
Supported Channels
  • Voice
  • Chat/IM
  • Email
Freshsales Features Details

Freshsales Media


Freshsales Wheelhouse Score

What is this?

The Average Wheelhouse score for the CRM category is 7.7

Freshsales Scores

  • Ease of Use
  • Meets Requirements
  • Ease of Admin

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