Freshsales vs. Pega Platform: Which is Best? - Wheelhouse

Freshsales vs. Pega Platform: Which is Best?

Freshsales vs. Pega Platform Best Overall: Pega Platform

In our comparison of Freshsales vs. Pega Platform, Pega Platform is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Freshsales Quick Info
WH Score:
8.0
Pricing Score:
7.5
Feature Score:
7.4
Usability Score:
7.8
Company Size:All Sizes
Platforms:
Pega Platform Quick Info
WH Score:
8.8
Pricing Score:
8.4
Feature Score:
8.4
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

Freshsales Pricing
Free
Free
per user / per month
Growth
$15
per user / per month
Pro
$39
per user / per month
Enterprise
$69
per user / per month
Pega Platform Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Freshsales Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
  • Contact Lifecycle Management
  • Skills-Based Routing
  • Voice
  • Chat/IM
  • Email
  • Language Detection
  • Service Analytics
  • Forecasting
  • Audit Trail
  • Dashboard
  • Bot Analytics
Pega Platform Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
  • Contact Lifecycle Management
  • Skills-Based Routing
  • Voice
  • Chat/IM
  • Email
  • Language Detection
  • Service Analytics
  • Forecasting
  • Audit Trail
  • Dashboard
  • Bot Analytics

Pros & Cons

Freshsales Pros & Cons
Pros
  • It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.
Cons
  • Perhaps they could offer even more monitors for free
  • .
Pega Platform Pros & Cons
Pros
  • PEGA is an amazing software that excels in rapidly constructing complex business solutions
  • Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.
Cons
  • The user interface could be more intuitive, and customization options are somewhat limited
  • Additionally, the cost of implementation and maintenance is on the higher side
  • It's worth noting that Pega's support service could benefit from some refinement.

Reviews

Freshsales Reviews
Top Favorable Review
S
Steven
Reviewed on Jul 2, 2021

FreshPing has become a tool for me in automatically monitoring my website. I'm particularly impressed with the comprehensive reports it provides, as well as its swift alert system for notifying me of any downtime.

It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.

I wish it offered even more detailed reports.

Top Critical Review
E
Erica
Reviewed on Jul 2, 2021

It's accessible even to those without prior experience, allowing for quick utilization.

The ease of use is truly remarkable.

Perhaps they could offer even more monitors for free.

Pega Platform Reviews
Top Favorable Review
M
Marian
Reviewed on Jul 2, 2021

The primary objective is to streamline and optimize U.S. healthcare provider support, reducing both time and human efforts. PEGA has been instrumental in deploying Chatbots for enhanced customer experiences. The integration of Sortspoke further enhances document management.

PEGA is an amazing software that excels in rapidly constructing complex business solutions. Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.

In instances where development hurdles arise, waiting for solutions from the PEGA team can extend over several weeks.

Top Critical Review
C
Chelsea
Reviewed on Jul 2, 2021

Pega has the potential to address a wide range of business use cases effectively. However, it requires careful consideration to determine where it best fits within your operations.

Impressive array of out-of-the-box features, from case flows to reporting, SLA management, and even integration capabilities with cloud applications like DocuSign and AWS services.

The user interface could be more intuitive, and customization options are somewhat limited. Additionally, the cost of implementation and maintenance is on the higher side. It's worth noting that Pega's support service could benefit from some refinement.

Alternatives

Freshsales Alternatives
8.8
8.6
Pega Platform Alternatives
8.8
8.6
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Freshsales vs. Pega Platform: Detailed Comparison

Freshsales vs. Pega Platform Top Ratings & Reviews: Freshsales

In our rating and review comparison of Freshsales vs. Pega Platform, Freshsales has 11 user reviews and Pega Platform has 23. The average star rating for Freshsales is 4.45 while Pega Platform has an average rating of 3.82. Freshsales has more positive reviews than Pega Platform. Comparing Freshsales vs. Pega Platform reviews, Freshsales has stronger overall reviews.

Freshsales vs. Pega Platform Best Features & Functionality: Pega Platform

Freshsales vs. Pega Platform both offer a strong set of features and functionality including Supported Channels, Call Routing Types, Language & Speech, Integration Options, Supported Technologies, After-Sales Service. In our feature comparison of Freshsales vs. Pega Platform, Pega Platform offers more of the most popular features and tools than Freshsales.

Freshsales vs. Pega Platform Best Pricing: Pega Platform

In our pricing comparison of Freshsales vs. Pega Platform, Pega Platform's pricing starts at N/A/month and is more affordable compared to Pega Platform's starting cost of N/A/month.

Freshsales vs. Pega Platform Best Usability: Pega Platform

Our comparison of Freshsales vs. Pega Platform shows that Pega Platform scores higher in usability for learning curve, setup & support, quality of support. Freshsales scores higher in ease of use, meets requirements, ease of admin, but Pega Platform has the best scores overall for system usability.

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