Top Pega Platform Features

What are the Best Pega Platform Features?

Customer Management

Customer Profiling
Customer Lifecycle Management

Reporting & Analytics

Voice of the Customer (VOC)
Churn Analysis
CX Analytics
Buyer Intent Analysis
Engagement Analytics
Conversion Analytics
360° Customer View

Supported Channels

Email
Social Media
Website

Call Routing Types

Skills-Based Routing

Collaboration Tools

Virtual Assistant

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Robotic Process Automation (RPA)

Language & Speech

Language Detection

Data Management

Data Modeling

Integration Options

APIs
Webhooks

After-Sales Service

Forum
Training/Tutorial
Dedicated Account Manager

Pega Platform Top Features Related Review

Vivian

Reviewed on 3 March 2019

Office on your table

It provides flawless integration wiyth all of my customers. Salesforce wasn't possible for me without it.

View All Pega Platform Reviews

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