In our comparison of Five9 vs. Twilio Flex, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
N/A
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Add suggested to comparison
In our rating and review comparison of Five9 vs. Twilio Flex, Five9 has 72 user reviews and Twilio Flex has 14. The average star rating for Five9 is 4.31 while Twilio Flex has an average rating of 4.14. Five9 has more positive reviews than Twilio Flex. Comparing Five9 vs. Twilio Flex reviews, Five9 has stronger overall reviews.
Five9 vs. Twilio Flex both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Five9 vs. Twilio Flex, Five9 offers more of the most popular features and tools than Twilio Flex.
In our pricing comparison of Five9 vs. Twilio Flex, Twilio Flex's pricing starts at 0/month and is more affordable compared to Twilio Flex's starting cost of 0/month.
Our comparison of Five9 vs. Twilio Flex shows that Five9 scores higher in usability for meets requirements, learning curve, setup & support, quality of support. Twilio Flex scores higher in ease of use, ease of admin, but Five9 has the best scores overall for system usability.
Get your personalized recommendations now.
