Twilio Flex is addressing the need to move beyond traditional marketing channels, such as emails, and engage with our customers where they are most present – on platforms like WhatsApp and Telegram.
The product addresses the need for a multichannel service platform, facilitating integration with various CRM systems. This allows our company to effectively manage customer interactions, including calls and WhatsApp chats. By streamlining these processes, we can enhance our customer service and support efforts."
The Average Wheelhouse score for the Contact Center category is 7.6
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