Five9 vs. HostedTel: Which is Best? - Wheelhouse

Five9 vs. HostedTel: Which is Best?

Five9 vs. HostedTel Best Overall: Five9

In our comparison of Five9 vs. HostedTel, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Five9 Quick Info
WH Score:
8.5
Pricing Score:
8.0
Feature Score:
7.9
Usability Score:
7.9
Company Size:All Sizes
Platforms:
HostedTel Quick Info
WH Score:
6.9
Pricing Score:
6.4
Feature Score:
6.6
Usability Score:
6.3
Company Size:All Sizes
Platforms:

Pricing

Five9 Pricing
Price Range
Contact Us

* Vendor does not share prices.

HostedTel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Five9 Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Voice
  • Email
  • Social Media
  • Chatbots
HostedTel Features
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • IVR
  • Call Flow
  • Performance Evaluations
  • Dashboard
  • Geographical Reporting
  • CX Analytics
  • Sentiment Analysis
  • Email Reports
  • Voice
  • Email
  • Social Media
  • Chatbots

Pros & Cons

Five9 Pros & Cons
Pros
  • The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Cons
  • How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
HostedTel Pros & Cons
Pros
    Cons

      Reviews

      Five9 Reviews
      Top Favorable Review
      S
      Salvatore
      Reviewed on Jul 2, 2021

      While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.

      The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.

      Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.

      Top Critical Review
      D
      Debora
      Reviewed on Jul 2, 2021

      Call quality is good and consistent.

      How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.

      HostedTel Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      Five9 Alternatives
      HostedTel Alternatives
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      Five9 vs. HostedTel: Detailed Comparison

      Five9 vs. HostedTel Top Ratings & Reviews: Five9

      In our rating and review comparison of Five9 vs. HostedTel, Five9 has 72 user reviews and HostedTel has 0. The average star rating for Five9 is 4.31 while HostedTel has an average rating of 0.0. Five9 has more positive reviews than HostedTel. Comparing Five9 vs. HostedTel reviews, Five9 has stronger overall reviews.

      Five9 vs. HostedTel Best Features & Functionality: Five9

      Five9 vs. HostedTel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Five9 vs. HostedTel, Five9 offers more of the most popular features and tools than HostedTel.

      Five9 vs. HostedTel Best Pricing: HostedTel

      In our pricing comparison of Five9 vs. HostedTel, HostedTel's pricing starts at 0/month and is more affordable compared to HostedTel's starting cost of 0/month.

      Five9 vs. HostedTel Best Usability: Five9

      Our comparison of Five9 vs. HostedTel shows that Five9 scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. HostedTel scores higher in , but Five9 has the best scores overall for system usability.

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