In our comparison of Evolve IP vs. Five9, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
Overall, we weren't very pleased with this platform. During the year we had it, it primarily served as a phone system, but it wasn't adequate for our requirements or expectations. The unified communications app, the support, and the website were all subpar for the most of the time we utilized them. We believe that in the end, the business and the product did not go in the path we had been led to believe they would, and that deadlines were regularly exaggerated and missed.
None
Support team was bad, app and website were not user friendly
Overall, my experience with Evolve was extremely poor. It was nearly impossible to reach anyone over the phone for assistance, and when I did, the support staff lacked knowledge and were unable to resolve the issues. They made promises to escalate tickets but failed to follow through, resulting in wasted time for busy business owners like myself. The customer portal provided little help and was not user-friendly.
The only positive aspect I had with Evolve was that they maintained the services I already had in place with my previous phone company.
The online portal offered by Evolve was difficult to use, and there was no assistance provided for setting it up. The lack of customer service and support further compounded the issues.
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
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In our rating and review comparison of Evolve IP vs. Five9, Five9 has 72 user reviews and Evolve IP has 3. The average star rating for Five9 is 4.31 while Evolve IP has an average rating of 2.33. Five9 has more positive reviews than Evolve IP. Comparing Evolve IP vs. Five9 reviews, Five9 has stronger overall reviews.
Evolve IP vs. Five9 both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Language & Speech, Customizable Items, Drag-and-Drop Builders/Designers, Workflow Automation, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service. In our feature comparison of Evolve IP vs. Five9, Evolve IP offers more of the most popular features and tools than Five9.
In our pricing comparison of Evolve IP vs. Five9, Five9's pricing starts at 0/month and is more affordable compared to Five9's starting cost of 0/month.
Our comparison of Evolve IP vs. Five9 shows that Evolve IP scores higher in usability for ease of use, meets requirements, setup & support. Five9 scores higher in learning curve, quality of support, ease of admin, but Evolve IP has the best scores overall for system usability.
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