Envision vs. Five9: Which is Best? - Wheelhouse

Envision vs. Five9: Which is Best?

Envision vs. Five9 Best Overall: Five9

In our comparison of Envision vs. Five9, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Envision Quick Info
WH Score:
7.2
Pricing Score:
6.7
Feature Score:
7.6
Usability Score:
6.6
Company Size:Small Business, Mid Market
Platforms:
Five9 Quick Info
WH Score:
8.5
Pricing Score:
8.0
Feature Score:
7.9
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Envision Pricing
Price Range
Contact Us

* Vendor does not share prices.

Five9 Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Envision Features
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • Event-Driven Routing
  • Customer Profiling
  • Call Log Reports
  • Forecasting
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • Voice Analytics
Five9 Features
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Inbound Calling
  • Outbound Calling
  • Softphone
  • Event-Driven Routing
  • Customer Profiling
  • Call Log Reports
  • Forecasting
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • Voice Analytics

Pros & Cons

Envision Pros & Cons
Pros
    Cons
      Five9 Pros & Cons
      Pros
      • The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
      Cons
      • How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.

      Reviews

      Envision Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Five9 Reviews
      Top Favorable Review
      S
      Salvatore
      Reviewed on Jul 2, 2021

      While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.

      The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.

      Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.

      Top Critical Review
      D
      Debora
      Reviewed on Jul 2, 2021

      Call quality is good and consistent.

      How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.

      Alternatives

      Envision Alternatives
      Five9 Alternatives
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      Envision vs. Five9: Detailed Comparison

      Envision vs. Five9 Top Ratings & Reviews: Five9

      In our rating and review comparison of Envision vs. Five9, Five9 has 72 user reviews and Envision has 0. The average star rating for Five9 is 4.31 while Envision has an average rating of 0.0. Five9 has more positive reviews than Envision. Comparing Envision vs. Five9 reviews, Five9 has stronger overall reviews.

      Envision vs. Five9 Best Features & Functionality: Five9

      Envision vs. Five9 both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Envision vs. Five9, Five9 offers more of the most popular features and tools than Envision.

      Envision vs. Five9 Best Pricing: Five9

      In our pricing comparison of Envision vs. Five9, Five9's pricing starts at 0/month and is more affordable compared to Five9's starting cost of 0/month.

      Envision vs. Five9 Best Usability: Five9

      Our comparison of Envision vs. Five9 shows that Five9 scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Envision scores higher in , but Five9 has the best scores overall for system usability.

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