Envision

Envision

0 reviews

WH Score

7.3

Top Envision Features

What are the Best Envision Features?

Call Management & Administration

Caller ID
Call Queue
Automatic Call Distribution (ACD)
Conference Bridge

Call Routing Types

Event-Driven Routing

Customer Relationship Management (CRM) Features

Customer Profiling

Lead Management

Lead Generation

Supported Channels

Chat/IM
Email
Social Media

Reporting & Analytics

Call Log Reports
Forecasting
Performance Evaluations
Dashboard
Call Analytics
Voice Analytics
Geographical Reporting
Quality Monitoring
CX Analytics
Email Reports
Campaign Monitoring
Surveys/Questionnaires/Polls

Recording

Screen Recording

Collaboration Tools

Notes
Gamification

Systems/Administrative

Agent Management

Data Management

Database Maintenance

Disaster Recovery

Data Backup & Recovery

Governance, Risk, & Compliance (GRC)

Quality Management

Third-Party Integrations

Salesforce
SugarCRM
Avaya
Azure
Dynamics 365
8x8

Workforce Optimization

Skill Management

After-Sales Service

Service Level Agreement (SLA)

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Popular Envision Comparisons

RingCentral Contact Center

Salesforce Service Cloud

More popular comparisons

Research & Articles

Best WH Scored Envision Alternatives

9.3

9.1

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

More Alternatives

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