In our comparison of Enghouse Interactive vs. Mitel, Enghouse Interactive is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
You can do your work well using MiCloud, what's more; it is easy to use.
Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.
It can be slow to load and for some people's liking, wish it were faster!
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.
There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.
Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
You can do your work well using MiCloud, what's more; it is easy to use.
Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.
It can be slow to load and for some people's liking, wish it were faster!
Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.
There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.
Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.
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In our rating and review comparison of Enghouse Interactive vs. Mitel, Mitel has 27 user reviews and Enghouse Interactive has 17. The average star rating for Mitel is 4.18 while Enghouse Interactive has an average rating of 3.82. Mitel has more positive reviews than Enghouse Interactive. Comparing Enghouse Interactive vs. Mitel reviews, Mitel has stronger overall reviews.
Enghouse Interactive vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Chat/IM Management, Customizable Items, Drag-and-Drop Builders/Designers, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Content Management System (CMS) Features, Supported Technologies, After-Sales Service. In our feature comparison of Enghouse Interactive vs. Mitel, Enghouse Interactive offers more of the most popular features and tools than Mitel.
In our pricing comparison of Enghouse Interactive vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.
Our comparison of Enghouse Interactive vs. Mitel shows that Mitel scores higher in usability for ease of use, quality of support, ease of admin. Enghouse Interactive scores higher in meets requirements, learning curve, setup & support, but Mitel has the best scores overall for system usability.
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