Elementool vs. MSP Manager: Which is Best? - Wheelhouse

Elementool vs. MSP Manager: Which is Best?

Elementool vs. MSP Manager Best Overall: MSP Manager

In our comparison of Elementool vs. MSP Manager, MSP Manager is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Elementool Quick Info
WH Score:
5.8
Pricing Score:
5.6
Feature Score:
6.6
Usability Score:
5.4
Company Size:Small Business, Mid Market
Platforms:
MSP Manager Quick Info
WH Score:
8.4
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.6
Company Size:All Sizes
Platforms:

Pricing

Elementool Pricing
Elementool Help Desk
$89.99
per user / per month
MSP Manager Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Elementool Features
  • Ticket Assign
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Split
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
MSP Manager Features
  • Ticket Assign
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Split
  • Ticket Lifecycle Management
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer

Pros & Cons

Elementool Pros & Cons
Pros
    Cons
      MSP Manager Pros & Cons
      Pros
      • This software has a new technology which doesn’t match with the ticketing process
      • Useful and helpful for staff for logging in this system to create tickets.
      Cons
      • Blurriness on the user's screen when remoting in
      • While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

      Reviews

      Elementool Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      MSP Manager Reviews
      Top Favorable Review
      J
      Joseph
      Reviewed on Jul 2, 2021

      After managing our procedure, we came to know that there is still a reporting issue. Continuously having issues is good for learning for staff on how to fix any problem.

      This software has a new technology which doesn’t match with the ticketing process. Useful and helpful for staff for logging in this system to create tickets.

      Hoping to track inventory easily. It could be good for the job but initially, it should be comprehensive for doing work smoothly.

      Top Critical Review
      E
      Erin
      Reviewed on Jul 2, 2021

      SolarWinds Take Control proves to be a reliable solution for everyday remote use, demonstrating functionality and utility for managing remote desktop sessions.

      The product effectively addresses the need for remote desktop sessions, providing users with a tool that facilitates remote management.

      Blurriness on the user's screen when remoting in. While it doesn't hinder the ability to manage, the blurriness is perceived as a slight annoyance.

      Alternatives

      Elementool Alternatives
      MSP Manager Alternatives
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      Elementool vs. MSP Manager: Detailed Comparison

      Elementool vs. MSP Manager Top Ratings & Reviews: MSP Manager

      In our rating and review comparison of Elementool vs. MSP Manager, MSP Manager has 22 user reviews and Elementool has 0. The average star rating for MSP Manager is 4.22 while Elementool has an average rating of 0.0. MSP Manager has more positive reviews than Elementool. Comparing Elementool vs. MSP Manager reviews, MSP Manager has stronger overall reviews.

      Elementool vs. MSP Manager Best Features & Functionality: MSP Manager

      Elementool vs. MSP Manager both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Accounting Features, File Management, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Third-Party Integrations. In our feature comparison of Elementool vs. MSP Manager, MSP Manager offers more of the most popular features and tools than Elementool.

      Elementool vs. MSP Manager Best Pricing: MSP Manager

      In our pricing comparison of Elementool vs. MSP Manager, MSP Manager's pricing starts at N/A/month and is more affordable compared to MSP Manager's starting cost of N/A/month.

      Elementool vs. MSP Manager Best Usability: MSP Manager

      Our comparison of Elementool vs. MSP Manager shows that MSP Manager scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Elementool scores higher in , but MSP Manager has the best scores overall for system usability.

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