Creatio vs. Pega Platform: Which is Best? - Wheelhouse

Creatio vs. Pega Platform: Which is Best?

Creatio vs. Pega Platform Best Overall: Pega Platform

In our comparison of Creatio vs. Pega Platform, Pega Platform is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Creatio Quick Info
WH Score:
8.6
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Pega Platform Quick Info
WH Score:
8.8
Pricing Score:
8.4
Feature Score:
8.4
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

Creatio Pricing
Price Range
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* Vendor does not share prices.

Pega Platform Pricing
Price Range
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* Vendor does not share prices.

Features

Creatio Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Chat/IM
  • SMS
  • Email
  • Skills-Based Routing
  • Chatbots
  • Language Detection
  • Invoicing & Billing
  • Estimates & Quotations
  • Order/Delivery Management
Pega Platform Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Chat/IM
  • SMS
  • Email
  • Skills-Based Routing
  • Chatbots
  • Language Detection
  • Invoicing & Billing
  • Estimates & Quotations
  • Order/Delivery Management

Pros & Cons

Creatio Pros & Cons
Pros
  • Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.
Cons
  • Initially, support was not very effective.
Pega Platform Pros & Cons
Pros
  • PEGA is an amazing software that excels in rapidly constructing complex business solutions
  • Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.
Cons
  • The user interface could be more intuitive, and customization options are somewhat limited
  • Additionally, the cost of implementation and maintenance is on the higher side
  • It's worth noting that Pega's support service could benefit from some refinement.

Reviews

Creatio Reviews
Top Favorable Review
J
Jamie
Reviewed on Jul 2, 2021

I work with bpm'online mostly in lead generation and sales. It greatly assisted me to generate additional leads and seal more deals leading to an increase in our profits.

Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.

None.

Top Critical Review
T
Travis
Reviewed on Jul 2, 2021

Ability to handle all our client relationships within BPM, it has let us to collaborate contact with our other apps and hasten the sales process too.

Initially, support was not very effective.

Pega Platform Reviews
Top Favorable Review
M
Marian
Reviewed on Jul 2, 2021

The primary objective is to streamline and optimize U.S. healthcare provider support, reducing both time and human efforts. PEGA has been instrumental in deploying Chatbots for enhanced customer experiences. The integration of Sortspoke further enhances document management.

PEGA is an amazing software that excels in rapidly constructing complex business solutions. Its versatility extends to seamlessly transitioning these solutions into various applications, including Chatbots, leveraging cutting-edge technologies like AI.

In instances where development hurdles arise, waiting for solutions from the PEGA team can extend over several weeks.

Top Critical Review
C
Chelsea
Reviewed on Jul 2, 2021

Pega has the potential to address a wide range of business use cases effectively. However, it requires careful consideration to determine where it best fits within your operations.

Impressive array of out-of-the-box features, from case flows to reporting, SLA management, and even integration capabilities with cloud applications like DocuSign and AWS services.

The user interface could be more intuitive, and customization options are somewhat limited. Additionally, the cost of implementation and maintenance is on the higher side. It's worth noting that Pega's support service could benefit from some refinement.

Alternatives

Creatio Alternatives
8.8
8.6
Pega Platform Alternatives
8.8
8.6
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Creatio vs. Pega Platform: Detailed Comparison

Creatio vs. Pega Platform Top Ratings & Reviews: Creatio

In our rating and review comparison of Creatio vs. Pega Platform, Creatio has 27 user reviews and Pega Platform has 23. The average star rating for Creatio is 4.70 while Pega Platform has an average rating of 3.82. Creatio has more positive reviews than Pega Platform. Comparing Creatio vs. Pega Platform reviews, Creatio has stronger overall reviews.

Creatio vs. Pega Platform Best Features & Functionality: Pega Platform

Creatio vs. Pega Platform both offer a strong set of features and functionality including Supported Channels, Call Routing Types, Language & Speech, Integration Options, Supported Technologies, After-Sales Service. In our feature comparison of Creatio vs. Pega Platform, Pega Platform offers more of the most popular features and tools than Creatio.

Creatio vs. Pega Platform Best Pricing: Pega Platform

In our pricing comparison of Creatio vs. Pega Platform, Pega Platform's pricing starts at N/A/month and is more affordable compared to Pega Platform's starting cost of N/A/month.

Creatio vs. Pega Platform Best Usability: Creatio

Our comparison of Creatio vs. Pega Platform shows that Creatio scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Pega Platform scores higher in learning curve, but Creatio has the best scores overall for system usability.

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