Cisco Webex vs. Vonage: Which is Best? - Wheelhouse

Cisco Webex vs. Vonage: Which is Best?

Cisco Webex vs. Vonage Best Overall: Vonage

In our comparison of Cisco Webex vs. Vonage, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Cisco Webex Quick Info
WH Score:
8.4
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
7.7
Company Size:All Sizes
Platforms:
Vonage Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Cisco Webex Pricing
Price Range
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* Vendor does not share prices.

Vonage Pricing
Mobile
$14.99
per user / per month
Premium
$24.99
per user / per month
Advanced
$34.99
per user / per month

Features

Cisco Webex Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Split Meeting Rooms
  • Screen Sharing
  • Group Chat
  • Skills-Based Routing
  • Event-Driven Routing
  • Queue-Based Routing
  • Location-Based Routing
  • Last Agent Routing
  • Inbound Calling
  • Outbound Calling
  • Three-Way Calling
Vonage Features
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Webinars
  • Split Meeting Rooms
  • Screen Sharing
  • Group Chat
  • Skills-Based Routing
  • Event-Driven Routing
  • Queue-Based Routing
  • Location-Based Routing
  • Last Agent Routing
  • Inbound Calling
  • Outbound Calling
  • Three-Way Calling

Pros & Cons

Cisco Webex Pros & Cons
Pros
  • Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.
Cons
  • The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.
Vonage Pros & Cons
Pros
  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
Cons
  • Poor call quality at times.

Reviews

Cisco Webex Reviews
Top Favorable Review
P
Pedro
Reviewed on Jul 2, 2021

I really love the feature that enables me to pass controls from one use to the next. I’m enjoying the experience of using it for nearly all my video calling and meetings. I highly support the use of this software.

Accessing it is simple, the UI is extremely appealing, the client support service is exceptional-incredibly simple and training modules are available, passing the control is possible, calling your phone to join meetings is possible, updates to the software to enhance and offer patches are continuous, it is greatly secured and the ability to schedule meetings is easy.

The audio connections is at times problematic.

Top Critical Review
L
Louise
Reviewed on Jul 2, 2021

The ideal software with complete functionality.

The first learning timeline can be misleading if you’re not conversant with the layout of CUCM.

Vonage Reviews
Top Favorable Review
C
Courtney
Reviewed on Jul 2, 2021

Magnificent app, highly recommended.

We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.

No issues so far. We love it!

Top Critical Review
S
Stacy
Reviewed on Jul 2, 2021

Regularly updates and has a nice layout.

Poor call quality at times

Alternatives

Cisco Webex Alternatives
Vonage Alternatives
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Cisco Webex vs. Vonage: Detailed Comparison

Cisco Webex vs. Vonage Top Ratings & Reviews: Vonage

In our rating and review comparison of Cisco Webex vs. Vonage, Vonage has 70 user reviews and Cisco Webex has 334. The average star rating for Vonage is 4.38 while Cisco Webex has an average rating of 4.35. Vonage has more positive reviews than Cisco Webex. Comparing Cisco Webex vs. Vonage reviews, Vonage has stronger overall reviews.

Cisco Webex vs. Vonage Best Features & Functionality: Vonage

Cisco Webex vs. Vonage both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Customer Relationship Management (CRM) Features, Chat/IM Management, Supported Channels, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service, Supported Technologies. In our feature comparison of Cisco Webex vs. Vonage, Vonage offers more of the most popular features and tools than Cisco Webex.

Cisco Webex vs. Vonage Best Pricing: Vonage

In our pricing comparison of Cisco Webex vs. Vonage, Vonage's pricing starts at $14.99/month and is more affordable compared to Vonage's starting cost of $14.99/month.

Cisco Webex vs. Vonage Best Usability: Vonage

Our comparison of Cisco Webex vs. Vonage shows that Vonage scores higher in usability for learning curve. Cisco Webex scores higher in ease of use, meets requirements, setup & support, quality of support, ease of admin, but Vonage has the best scores overall for system usability.

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