In our comparison of CallRail vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
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In our rating and review comparison of CallRail vs. VanillaSoft, VanillaSoft has 19 user reviews and CallRail has 9. The average star rating for VanillaSoft is 4.84 while CallRail has an average rating of 4.66. VanillaSoft has more positive reviews than CallRail. Comparing CallRail vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
CallRail vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Lead Management, Campaign Management, Campaign Types, Reporting & Analytics, Supported Channels, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of CallRail vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than CallRail.
In our pricing comparison of CallRail vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.
Our comparison of CallRail vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve. CallRail scores higher in setup & support, quality of support, ease of admin, but VanillaSoft has the best scores overall for system usability.
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