C-Zentrix vs. Five9: Which is Best? - Wheelhouse

C-Zentrix vs. Five9: Which is Best?

C-Zentrix vs. Five9 Best Overall: Five9

In our comparison of C-Zentrix vs. Five9, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

C-Zentrix Quick Info
WH Score:
6.1
Pricing Score:
6.2
Feature Score:
6.0
Usability Score:
5.6
Company Size:All Sizes
Platforms:
Five9 Quick Info
WH Score:
8.5
Pricing Score:
8.0
Feature Score:
7.9
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

C-Zentrix Pricing
Price Range
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* Vendor does not share prices.

Five9 Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

C-Zentrix Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Dashboard
  • Call Analytics
Five9 Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Dashboard
  • Call Analytics

Pros & Cons

C-Zentrix Pros & Cons
Pros
    Cons
      Five9 Pros & Cons
      Pros
      • The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
      Cons
      • How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.

      Reviews

      C-Zentrix Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Five9 Reviews
      Top Favorable Review
      S
      Salvatore
      Reviewed on Jul 2, 2021

      While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.

      The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.

      Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.

      Top Critical Review
      D
      Debora
      Reviewed on Jul 2, 2021

      Call quality is good and consistent.

      How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.

      Alternatives

      C-Zentrix Alternatives
      Five9 Alternatives
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      C-Zentrix vs. Five9: Detailed Comparison

      C-Zentrix vs. Five9 Top Ratings & Reviews: Five9

      In our rating and review comparison of C-Zentrix vs. Five9, Five9 has 72 user reviews and C-Zentrix has 0. The average star rating for Five9 is 4.31 while C-Zentrix has an average rating of 0.0. Five9 has more positive reviews than C-Zentrix. Comparing C-Zentrix vs. Five9 reviews, Five9 has stronger overall reviews.

      C-Zentrix vs. Five9 Best Features & Functionality: Five9

      C-Zentrix vs. Five9 both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of C-Zentrix vs. Five9, Five9 offers more of the most popular features and tools than C-Zentrix.

      C-Zentrix vs. Five9 Best Pricing: Five9

      In our pricing comparison of C-Zentrix vs. Five9, Five9's pricing starts at 0/month and is more affordable compared to Five9's starting cost of 0/month.

      C-Zentrix vs. Five9 Best Usability: Five9

      Our comparison of C-Zentrix vs. Five9 shows that Five9 scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. C-Zentrix scores higher in , but Five9 has the best scores overall for system usability.

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