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Top C-Zentrix Features

What are the Best C-Zentrix Features?

Phone System Features
  • Inbound Calling
  • Outbound Calling
Call Management & Administration
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
Call Routing Types
  • Last Agent Routing
Customer Relationship Management (CRM) Features
  • Customer Profiling
Supported Channels
  • Voice
  • Social Media
Conferencing Capabilities
  • Audio Conferencing
Reporting & Analytics
  • Dashboard
  • Call Analytics
  • CX Analytics
  • Campaign Monitoring
  • Screen Recording
Drag-and-Drop Builders/Designers
  • Campaign Builder
  • Bulk Actions
  • Agent Management
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
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