In our comparison of Bright Pattern vs. Salesforce Service Cloud, Salesforce Service Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
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In our rating and review comparison of Bright Pattern vs. Salesforce Service Cloud, Salesforce Service Cloud has 37 user reviews and Bright Pattern has 39. The average star rating for Salesforce Service Cloud is 4.54 while Bright Pattern has an average rating of 4.48. Salesforce Service Cloud has more positive reviews than Bright Pattern. Comparing Bright Pattern vs. Salesforce Service Cloud reviews, Salesforce Service Cloud has stronger overall reviews.
Bright Pattern vs. Salesforce Service Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, File Management, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management System (CMS) Features, Learning Management System (LMS) Features, Course Management, After-Sales Service, Project Management Features. In our feature comparison of Bright Pattern vs. Salesforce Service Cloud, Salesforce Service Cloud offers more of the most popular features and tools than Bright Pattern.
In our pricing comparison of Bright Pattern vs. Salesforce Service Cloud, Salesforce Service Cloud's pricing starts at 0/month and is more affordable compared to Salesforce Service Cloud's starting cost of 0/month.
Our comparison of Bright Pattern vs. Salesforce Service Cloud shows that Salesforce Service Cloud scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Bright Pattern scores higher in quality of support, ease of admin, but Salesforce Service Cloud has the best scores overall for system usability.
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