In our comparison of Avaya UCaaS vs. Zoom, Zoom is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
Zoom has made it possible for us to have seamless virtual meetings with many of our external business partners and service providers.
Joining a Zoom meeting is the easiest I have ever come across. Sharing the screen is very easy and we can also see who is participating in the meeting. The audio quality is
Zoom provides perfect meetings. The audio connection is of utmost importance for any virtual meeting and Zoom provides the best quality audio. So, there are no complaints about it.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
This system has enabled us offer coaching in disparate places.
Has great audio and video quality capable for HD videos, links with all platforms and devices.
Poor sound quality at times.
The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.
The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
The product does not work with any telecom provider, limiting its compatibility.
The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.
Easy-to-use interface complemented by readily available documentation.
A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
Zoom has made it possible for us to have seamless virtual meetings with many of our external business partners and service providers.
Joining a Zoom meeting is the easiest I have ever come across. Sharing the screen is very easy and we can also see who is participating in the meeting. The audio quality is
Zoom provides perfect meetings. The audio connection is of utmost importance for any virtual meeting and Zoom provides the best quality audio. So, there are no complaints about it.
This system has enabled us offer coaching in disparate places.
Has great audio and video quality capable for HD videos, links with all platforms and devices.
Poor sound quality at times.
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In our rating and review comparison of Avaya UCaaS vs. Zoom, Zoom has 526 user reviews and Avaya UCaaS has 23. The average star rating for Zoom is 4.64 while Avaya UCaaS has an average rating of 4.26. Zoom has more positive reviews than Avaya UCaaS. Comparing Avaya UCaaS vs. Zoom reviews, Zoom has stronger overall reviews.
Avaya UCaaS vs. Zoom both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service, Supported Technologies. In our feature comparison of Avaya UCaaS vs. Zoom, Avaya UCaaS offers more of the most popular features and tools than Zoom.
In our pricing comparison of Avaya UCaaS vs. Zoom, Zoom's pricing starts at Free/month and is more affordable compared to Zoom's starting cost of Free/month.
Our comparison of Avaya UCaaS vs. Zoom shows that Zoom scores higher in usability for meets requirements, setup & support, quality of support, ease of admin. Avaya UCaaS scores higher in ease of use, learning curve, but Zoom has the best scores overall for system usability.
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