Avaya UCaaS

Avaya UCaaS

23 reviews

WH Score

8.5

Top Avaya UCaaS Features

What are the Best Avaya UCaaS Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Toll-Free Numbers
Softphone
IP Fax
PBX
Paging

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Voicemail
Voicemail to Email
Voicemail to SMS
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
IVR
Auto Attendant
Find Me/Follow Me
Speed Dialing
Number Porting
Number Black/White List
Concurrent Call Sessions
Call Flow

Call Routing Types

Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Priority-Based Routing
Last Agent Routing

Reporting & Analytics

Call Log Reports
Performance Evaluations
Call Analytics
CX Analytics
Meeting Reports
Sentiment Analysis
Admin Reports
Call Monitoring
Call Scoring
Call Summary

Recording

Call Recording

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Streaming
Hand Raising
Webinars
Simultaneous Webcams
Meeting Invitations
Meeting Link
Speaker Identification

Presenter Controls

Add/Remove Participants
Mute/Unmute

Remote Support Features

Screen Sharing

Chat/IM Management

Group Chat
Private Chat
Chatbots

Supported Channels

Voice
Chat/IM
SMS
MMS
Social Media

Enhancements & Personalization

HD Voice
HD Video

Collaboration Tools

Virtual Assistant

Customizable Items

Custom Greetings
Custom Forms

Contact Management

Contact Database
Contact Sharing

Supported Devices/Hardware

Business Phones

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Natural Language Processing (NLP)

Language & Speech

Speech-to-Text
Transcriptions

Drag-and-Drop Builders/Designers

Call Flow Designer

Integration Options

APIs

Third-Party Integrations

Salesforce
Act!
eAgent
SugarCRM
NetSuite
Zendesk
Dynamics 365

Microsoft 365

Microsoft Outlook

Systems/Administrative

Multiple Location Management
Directory Management
Administrator Management
Administrator Console
Centralized Console
Storage

Sync/Refresh

Contact Sync

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Cybersecurity Features

Network Security
Encryption

After-Sales Service

Phone Support
Email Support
Chat Support
Forum
Training/Tutorial
Product Guide/Manual
Advisory Services

Avaya UCaaS Top Features Related Review

J

Juan

Reviewed on 18 March 2020

A move was necessary.

Pros

Its set of features is great as is its documentation, and it has well-informed sales personnel.

Cons

Implementation and current support were poor.

View All Avaya UCaaS Reviews

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