Avaya UCaaS vs. Dialpad Meetings: Which is Best?

Avaya UCaaS vs. Dialpad Meetings: Which is Best?

Avaya UCaaS vs. Dialpad Meetings Best Overall: Dialpad Meetings

In our comparison of Avaya UCaaS vs. Dialpad Meetings, Dialpad Meetings is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avaya UCaaS Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
7.7
Company Size:All Sizes
Platforms:
Dialpad Meetings Quick Info
WH Score:
8.9
Pricing Score:
8.5
Feature Score:
9.1
Usability Score:
8.0
Company Size:Small Business, Mid Market
Platforms:

Pricing

Avaya UCaaS Pricing
Price Range
Contact Us

* Vendor does not share prices.

Dialpad Meetings Pricing
Free
Free
per host / per month
Business
$15
per host / per month

Features

Avaya UCaaS Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
Dialpad Meetings Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • PBX
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer

Pros & Cons

Avaya UCaaS Pros & Cons
Pros
  • The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.
Cons
  • A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.
Dialpad Meetings Pros & Cons
Pros
  • My customers don’t have to pay for a subscription as most times the free plan is sufficient for a few of my smaller projects, using phone or computer for audio or calling in through browser or phone is flexible, in case a person is feeding back or making distracting noise, you can mute others on the call, novices can navigate the software with ease as the software is intuitive, well designed, and visually clean, and it is simple to share screens from inside Chrome.
Cons
  • Lack of support of the screenshare option on Firefox browsers
  • The options for audio drop down tab don’t appear when connecting through laptop.

Reviews

Avaya UCaaS Reviews
Top Favorable Review
S
Susanna
Reviewed on Jul 2, 2021

The product effectively addresses the need for remote communication, enabling me to connect with customers from the comfort of my home. However, the limitation in telecom provider compatibility remains an area for improvement.

The ability to call customers and answer their calls using my office extension from anywhere, including home, is a standout feature.

The product does not work with any telecom provider, limiting its compatibility.

Top Critical Review
A
Anna
Reviewed on Jul 2, 2021

The product successfully addresses the challenge of user interface complexity, providing a straightforward experience for new users.

Easy-to-use interface complemented by readily available documentation.

A concern arises with the availability of new features and software updates, particularly in addressing compatibility issues.

Dialpad Meetings Reviews
Top Favorable Review
V
Valerie
Reviewed on Jul 2, 2021

Connecting with many customers and project teams is simple using UberConference. It is simple to set up a warranted group call, run it without any problems for the most part and take care of the invites too.

My customers don’t have to pay for a subscription as most times the free plan is sufficient for a few of my smaller projects, using phone or computer for audio or calling in through browser or phone is flexible, in case a person is feeding back or making distracting noise, you can mute others on the call, novices can navigate the software with ease as the software is intuitive, well designed, and visually clean, and it is simple to share screens from inside Chrome.

Screen sharing with browsers could be added, for those viewing in browser that must mute themselves, type chat plus audio.

Top Critical Review
T
Timothy
Reviewed on Jul 2, 2021

Extremely great client service, its design is beautifully done exclusively for screen sharing and audio conferencing purposes. Also, it directly results in an extremely clear voice and high quality high definition crisp, and during screen sharing the picture quality is exceptional.

Any team that wishes to enhance productivity should try the free or paid plans.

You can join the conference call after simply clicking a link, has exceptional screen sharing, persons up to 10 to 11 per call use it at no cost, anyone can mute the other person, you can view and talk/listen through laptop or when viewing the screen share through laptop you can call in through phone.

Lack of support of the screenshare option on Firefox browsers. The options for audio drop down tab don’t appear when connecting through laptop.

Alternatives

Avaya UCaaS Alternatives
Dialpad Meetings Alternatives
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Avaya UCaaS vs. Dialpad Meetings: Detailed Comparison

Avaya UCaaS vs. Dialpad Meetings Top Ratings & Reviews: Dialpad Meetings

In our rating and review comparison of Avaya UCaaS vs. Dialpad Meetings, Dialpad Meetings has 48 user reviews and Avaya UCaaS has 23. The average star rating for Dialpad Meetings is 4.52 while Avaya UCaaS has an average rating of 4.26. Dialpad Meetings has more positive reviews than Avaya UCaaS. Comparing Avaya UCaaS vs. Dialpad Meetings reviews, Dialpad Meetings has stronger overall reviews.

Avaya UCaaS vs. Dialpad Meetings Best Features & Functionality: Dialpad Meetings

Avaya UCaaS vs. Dialpad Meetings both offer a strong set of features and functionality including Conferencing Capabilities, Remote Support Features, Call Management & Administration, Reporting & Analytics, Recording , Collaboration Tools, Language & Speech, Reminders/Alerts, Enhancements & Personalization, Identity and Access Management (IAM), Third-Party Integrations, Microsoft 365, Google Workspace, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Avaya UCaaS vs. Dialpad Meetings, Dialpad Meetings offers more of the most popular features and tools than Avaya UCaaS.

Avaya UCaaS vs. Dialpad Meetings Best Pricing: Dialpad Meetings

In our pricing comparison of Avaya UCaaS vs. Dialpad Meetings, Dialpad Meetings's pricing starts at Free/month and is more affordable compared to Dialpad Meetings's starting cost of Free/month.

Avaya UCaaS vs. Dialpad Meetings Best Usability: Dialpad Meetings

Our comparison of Avaya UCaaS vs. Dialpad Meetings shows that Dialpad Meetings scores higher in usability for ease of use, setup & support, ease of admin. Avaya UCaaS scores higher in meets requirements, learning curve, quality of support, but Dialpad Meetings has the best scores overall for system usability.

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