In our comparison of Avaya Experience Platform vs. West Telecom, West Telecom is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
N/A
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
N/A
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
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In our rating and review comparison of Avaya Experience Platform vs. West Telecom, Avaya Experience Platform has 12 user reviews and West Telecom has 0. The average star rating for Avaya Experience Platform is 4.33 while West Telecom has an average rating of 0.0. Avaya Experience Platform has more positive reviews than West Telecom. Comparing Avaya Experience Platform vs. West Telecom reviews, Avaya Experience Platform has stronger overall reviews.
Avaya Experience Platform vs. West Telecom both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Customizable Items, Contact Management, Third-Party Integrations, Microsoft 365, Cisco, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery. In our feature comparison of Avaya Experience Platform vs. West Telecom, West Telecom offers more of the most popular features and tools than Avaya Experience Platform.
In our pricing comparison of Avaya Experience Platform vs. West Telecom, West Telecom's pricing starts at N/A/month and is more affordable compared to West Telecom's starting cost of N/A/month.
Our comparison of Avaya Experience Platform vs. West Telecom shows that Avaya Experience Platform scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. West Telecom scores higher in , but Avaya Experience Platform has the best scores overall for system usability.
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