Avaya Experience Platform vs. RingCentral Contact Center: Which is Best?

While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.

Reliable and user-friendly

Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.

Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.

Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.

To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).

RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.

RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.

Making changes requires accessing the site rather than using the app, which can be inconvenient.

RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.

I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.

One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.