In our comparison of Avaya Experience Platform vs. Gladly, Gladly is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
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In our rating and review comparison of Avaya Experience Platform vs. Gladly, Gladly has 17 user reviews and Avaya Experience Platform has 12. The average star rating for Gladly is 4.64 while Avaya Experience Platform has an average rating of 4.33. Gladly has more positive reviews than Avaya Experience Platform. Comparing Avaya Experience Platform vs. Gladly reviews, Gladly has stronger overall reviews.
Avaya Experience Platform vs. Gladly both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Reporting & Analytics, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Identity and Access Management (IAM), Third-Party Integrations, Content Management System (CMS) Features, Supported Technologies, After-Sales Service, Limits. In our feature comparison of Avaya Experience Platform vs. Gladly, Gladly offers more of the most popular features and tools than Avaya Experience Platform.
In our pricing comparison of Avaya Experience Platform vs. Gladly, Gladly's pricing starts at Free/month and is more affordable compared to Gladly's starting cost of Free/month.
Our comparison of Avaya Experience Platform vs. Gladly shows that Gladly scores higher in usability for meets requirements, setup & support. Avaya Experience Platform scores higher in ease of use, learning curve, ease of admin, but Gladly has the best scores overall for system usability.
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