Altitude vs. Avoxi: Which is Best? - Wheelhouse

Altitude vs. Avoxi: Which is Best?

Altitude vs. Avoxi Best Overall: Avoxi

In our comparison of Altitude vs. Avoxi, Avoxi is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Altitude Quick Info
WH Score:
7.8
Pricing Score:
7.2
Feature Score:
7.2
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Avoxi Quick Info
WH Score:
8.5
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.8
Company Size:All Sizes
Platforms:

Pricing

Altitude Pricing
Price Range
Contact Us

* Vendor does not share prices.

Avoxi Pricing

N/A

Features

Altitude Features
  • Voicemail
  • IVR
  • Auto Attendant
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
  • Voicemail Routing
  • Voice
Avoxi Features
  • Voicemail
  • IVR
  • Auto Attendant
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
  • Voicemail Routing
  • Voice

Pros & Cons

Altitude Pros & Cons
Pros
  • The stability of the call handling feature is impressive
  • However, the supervisor windows for real-time KPI view could be more advanced.
Cons
  • The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.
Avoxi Pros & Cons
Pros
  • Outstanding audio quality for DID service
  • Responsive and helpful customer support
  • User-friendly administration panel for easy DID management .
Cons
  • Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard).

Reviews

Altitude Reviews
Top Favorable Review
J
John
Reviewed on Jul 2, 2021

Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."

The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.

The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.

Top Critical Review
J
John
Reviewed on Jul 2, 2021

Altitude Xperience has helped us address our challenge of partner knowledge and timely issue resolution. Although we have experienced the need for OEM involvement in most cases, the application still provides valuable solutions for our needs."

The stability of the call handling feature is impressive. However, the supervisor windows for real-time KPI view could be more advanced.

The voice and screen recording application, AER, has encountered persistent issues in our environment since its installation.

Avoxi Reviews
Top Favorable Review
T
Tuan
Reviewed on Jul 2, 2021

I highly recommend Avoxi as the best DID provider.

Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management

Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work

Top Critical Review
M
Michelle
Reviewed on Jul 2, 2021

Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.

They excel at finding specific DID numbers at competitive prices

Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)

Alternatives

Altitude Alternatives
Avoxi Alternatives
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Altitude vs. Avoxi: Detailed Comparison

Altitude vs. Avoxi Top Ratings & Reviews: Avoxi

In our rating and review comparison of Altitude vs. Avoxi, Avoxi has 6 user reviews and Altitude has 4. The average star rating for Avoxi is 4.66 while Altitude has an average rating of 3.75. Avoxi has more positive reviews than Altitude. Comparing Altitude vs. Avoxi reviews, Avoxi has stronger overall reviews.

Altitude vs. Avoxi Best Features & Functionality: Avoxi

Altitude vs. Avoxi both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Language & Speech, Customizable Items, Collaboration Tools, File Management, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Altitude vs. Avoxi, Avoxi offers more of the most popular features and tools than Altitude.

Altitude vs. Avoxi Best Pricing: Avoxi

In our pricing comparison of Altitude vs. Avoxi, Avoxi's pricing starts at 0/month and is more affordable compared to Avoxi's starting cost of 0/month.

Altitude vs. Avoxi Best Usability: Avoxi

Our comparison of Altitude vs. Avoxi shows that Avoxi scores higher in usability for ease of use, meets requirements. Altitude scores higher in learning curve, ease of admin, but Avoxi has the best scores overall for system usability.

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