In our comparison of GoToConnect vs. Zendesk Suite, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of GoToConnect vs. Zendesk Suite, Zendesk Suite has 389 user reviews and GoToConnect has 36. The average star rating for Zendesk Suite is 4.50 while GoToConnect has an average rating of 4.44. Zendesk Suite has more positive reviews than GoToConnect. Comparing GoToConnect vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
GoToConnect vs. Zendesk Suite both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Systems/Administrative, Chat/IM Management, Remote Support Features, Identity and Access Management (IAM), Conferencing Capabilities, Drag-and-Drop Builders/Designers, Supported Channels, Enhancements & Personalization, Collaboration Tools, Appointments/Scheduling, Third-Party Integrations, Microsoft 365, Google Workspace, Adobe, Zoho. In our feature comparison of GoToConnect vs. Zendesk Suite, GoToConnect offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of GoToConnect vs. Zendesk Suite, GoToConnect's pricing starts at $27/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of GoToConnect vs. Zendesk Suite shows that GoToConnect scores higher in usability for ease of use, meets requirements, learning curve, quality of support. Zendesk Suite scores higher in setup & support, ease of admin, but GoToConnect has the best scores overall for system usability.
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