In our comparison of CXone vs. Salesforce Service Cloud, Salesforce Service Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.
Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Quite costly, extremely frustrating downtime sometimes.
Aids in arranging sales processes at our corporation and is an incredible base for original reporting.
Aids in arranging sales operations and is a superb place to store all the data on your clients.
Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
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In our rating and review comparison of CXone vs. Salesforce Service Cloud, Salesforce Service Cloud has 37 user reviews and CXone has 33. The average star rating for Salesforce Service Cloud is 4.54 while CXone has an average rating of 4.15. Salesforce Service Cloud has more positive reviews than CXone. Comparing CXone vs. Salesforce Service Cloud reviews, Salesforce Service Cloud has stronger overall reviews.
CXone vs. Salesforce Service Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Reporting & Analytics, Supported Channels, Chat/IM Management, Customizable Items, File Management, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management System (CMS) Features, Learning Management System (LMS) Features, Course Management, After-Sales Service, Project Management Features. In our feature comparison of CXone vs. Salesforce Service Cloud, Salesforce Service Cloud offers more of the most popular features and tools than CXone.
In our pricing comparison of CXone vs. Salesforce Service Cloud, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to Salesforce Service Cloud's starting cost of $25/month.
Our comparison of CXone vs. Salesforce Service Cloud shows that Salesforce Service Cloud scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. CXone scores higher in ease of admin, but Salesforce Service Cloud has the best scores overall for system usability.
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