In our comparison of 8x8 X Series vs. Zendesk Suite, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.
I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.
The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.
Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.
Terrible sound quality-too much noise in the background, the system crashes often, etc.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.
I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.
The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.
This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.
Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.
Terrible sound quality-too much noise in the background, the system crashes often, etc.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of 8x8 X Series vs. Zendesk Suite, Zendesk Suite has 388 user reviews and 8x8 X Series has 74. The average star rating for Zendesk Suite is 4.50 while 8x8 X Series has an average rating of 3.77. Zendesk Suite has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
8x8 X Series vs. Zendesk Suite both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Language & Speech, Drag-and-Drop Builders/Designers, File Management, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery, After-Sales Service, Supported Technologies. In our feature comparison of 8x8 X Series vs. Zendesk Suite, 8x8 X Series offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of 8x8 X Series vs. Zendesk Suite, 8x8 X Series's pricing starts at $24/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of 8x8 X Series vs. Zendesk Suite shows that 8x8 X Series scores higher in usability for ease of use, meets requirements, learning curve, setup & support. Zendesk Suite scores higher in quality of support, ease of admin, but 8x8 X Series has the best scores overall for system usability.
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