8x8 X Series
8x8 X Series
74 reviews
WH Score

Top 8x8 X Series Features

What are the Best 8x8 X Series Features?

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Flip
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • Ring Groups
  • Operator
  • Switchboard
  • IVR
  • Auto Attendant
  • Announcements
  • Number Porting
  • Number Black/White List
  • Concurrent Call Sessions
  • Call Flow
  • Music on Hold
Call Routing Types
  • Skills-Based Routing
Reporting & Analytics
  • Call Log Reports
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • CX Analytics
  • Sentiment Analysis
  • Supervisor Reports
  • Surveys/Questionnaires/Polls
  • Quality of Service Reports
  • Call Monitoring
  • Call Recording
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
  • Streaming
  • Hand Raising
  • Split Meeting Rooms
Remote Support Features
  • Screen Sharing
Chat/IM Management
  • Group Chat
  • Private Chat
  • Chatbots
Supported Channels
  • Voice
  • Chat/IM
  • SMS
Enhancements & Personalization
  • HD Voice
  • HD Video
Collaboration Tools
  • Emojis/Stickers
  • Hot Desking
  • Virtual Assistant
Language & Speech
  • Speech-to-Text
  • Transcriptions
Drag-and-Drop Builders/Designers
  • Call Flow Designer
Document Management
  • File Sharing
Microsoft 365
  • Microsoft Teams
  • Storage
  • Administrator Console
  • Administrator Management
  • Centralized Console
Identity and Access Management (IAM)
  • Single Sign-On (SSO)
Disaster Recovery
  • Geo Redundancy
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
  • Technical Support
Supported Technologies
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Natural Language Processing (NLP)

8x8 X Series Top Features Related Review

Reviewed on 10 June 2019

It works for people offering remote services.

  • Despite some minor issues with a connection at times, the call always seems to maintain good sound quality
  • I feel that my 8x8 phone performs better than my mobile phone which depends on the reception quality too much at times
  • I like the service I am receiving from my 8x8 connection and intend to keep using it for now
  • The mobile app is very helpful as it makes it possible for me to work from home
  • My clients get the impression that I am calling them from the office and I usually don’t have to leave home to connect with them
  • Generally, I am pleased with the is service and even amazed at times.
  • The mobile app can sometimes get overridden, and I know that since I have experienced that on different mobile phones
  • If you are using another program, 8x8 calls may come but one might not know until you see the missed calls upon checking
  • Also, the website needs an overhaul
  • It appears to be out-of-date
  • The desktop application has some data access issues also that can be addressed, but mostly an old look that should be renewed.

Have you used 8x8 X Series in the past?

Help other people find the right software by sharing your 8x8 X Series experience.

The right software for your business

Get your personalized recommendations now.