8x8 X Series vs. OnStream: Which is Best? - Wheelhouse

8x8 X Series vs. OnStream: Which is Best?

8x8 X Series vs. OnStream Best Overall: 8x8 X Series

In our comparison of 8x8 X Series vs. OnStream, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
OnStream Quick Info
WH Score:
8.7
Pricing Score:
8.7
Feature Score:
8.7
Usability Score:
9.0
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
OnStream Pricing
OnStream Video Conferencing
$49
per host / per month

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Add/Remove Participants
  • Change Presenters
  • Presenter-Only Area
  • Listen-Only Mode
  • Caller ID
  • Call Waiting
OnStream Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Add/Remove Participants
  • Change Presenters
  • Presenter-Only Area
  • Listen-Only Mode
  • Caller ID
  • Call Waiting

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
OnStream Pros & Cons
Pros
  • The layout of HiTask is straightforward and effective, consolidating all questions on a single page.
Cons
  • AutoCAD, while powerful, can be challenging to navigate, especially when trying to figure out specific functions
  • .

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

OnStream Reviews
Top Favorable Review
J
Jill
Reviewed on Jul 2, 2021

The layout of HiTask is straightforward and effective, consolidating all questions on a single page. The notification feature indicating the number of unanswered questions is a helpful touch. It offers a quick and easy way to respond to individual customers.

The layout of HiTask is straightforward and effective, consolidating all questions on a single page

AutoCAD, while powerful, can be challenging to navigate, especially when trying to figure out specific functions.

Top Critical Review
J
Jill
Reviewed on Jul 2, 2021

The layout of HiTask is straightforward and effective, consolidating all questions on a single page. The notification feature indicating the number of unanswered questions is a helpful touch. It offers a quick and easy way to respond to individual customers.

The layout of HiTask is straightforward and effective, consolidating all questions on a single page

AutoCAD, while powerful, can be challenging to navigate, especially when trying to figure out specific functions.

Alternatives

8x8 X Series Alternatives
OnStream Alternatives
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8x8 X Series vs. OnStream: Detailed Comparison

8x8 X Series vs. OnStream Top Ratings & Reviews: 8x8 X Series

In our rating and review comparison of 8x8 X Series vs. OnStream, 8x8 X Series has 74 user reviews and OnStream has 11. The average star rating for 8x8 X Series is 3.77 while OnStream has an average rating of 3.72. 8x8 X Series has more positive reviews than OnStream. Comparing 8x8 X Series vs. OnStream reviews, 8x8 X Series has stronger overall reviews.

8x8 X Series vs. OnStream Best Features & Functionality: OnStream

8x8 X Series vs. OnStream both offer a strong set of features and functionality including Conferencing Capabilities, Presenter Controls, Remote Support Features, Chat/IM Management, Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Collaboration Tools, Document Management, Customizable Items, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Disaster Recovery, Integration Options, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of 8x8 X Series vs. OnStream, OnStream offers more of the most popular features and tools than 8x8 X Series.

8x8 X Series vs. OnStream Best Pricing: 8x8 X Series

In our pricing comparison of 8x8 X Series vs. OnStream, 8x8 X Series's pricing starts at $24/month and is more affordable compared to OnStream's starting cost of $49/month.

8x8 X Series vs. OnStream Best Usability: OnStream

Our comparison of 8x8 X Series vs. OnStream shows that OnStream scores higher in usability for ease of use, meets requirements, quality of support, ease of admin. 8x8 X Series scores higher in learning curve, setup & support, but OnStream has the best scores overall for system usability.

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