In our comparison of 8x8 Contact Center vs. Gladly, Gladly is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
The ability to manage time, tasks, calls, emails, and conversations is excellent with this software. It may benefit from a bubble for chores, though. Being organized and on top of my task makes it easier for me to give superior customer service.
Effective time management processes, in-built call, chat and email modules
Task management and delegation process is outdated
Gladly's search feature is its strongest point. I can find any topic I need with great ease, which saves me a ton of time. They go deeply into every subject, providing me with the in-depth knowledge I sorely need.
Easy to use, templates
None
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In our rating and review comparison of 8x8 Contact Center vs. Gladly, Gladly has 17 user reviews and 8x8 Contact Center has 7. The average star rating for Gladly is 4.64 while 8x8 Contact Center has an average rating of 4. Gladly has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Gladly reviews, Gladly has stronger overall reviews.
8x8 Contact Center vs. Gladly both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Reporting & Analytics, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Identity and Access Management (IAM), Third-Party Integrations, Content Management System (CMS) Features, Supported Technologies, After-Sales Service, Limits. In our feature comparison of 8x8 Contact Center vs. Gladly, Gladly offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Gladly, Gladly's pricing starts at Free/month and is more affordable compared to Gladly's starting cost of Free/month.
Our comparison of 8x8 Contact Center vs. Gladly shows that Gladly scores higher in usability for setup & support. 8x8 Contact Center scores higher in ease of use, meets requirements, learning curve, ease of admin, but Gladly has the best scores overall for system usability.
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