In our comparison of 8x8 Contact Center vs. Freshdesk, Freshdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
Freshdesk has allowed you to provide customer support by managing incoming emails and calls. Moreover, it has streamlined your ticketing system by organizing tickets into different folders, ultimately making your work easier.
Freshdesk stands out for its ability to categorize and manage tickets efficiently. Additionally, it offers various communication channels such as email, chat, and phone.
While Freshdesk is a good product overall, its interface is too simplistic for your liking.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Freshdesk helps users automate tasks, reduce ticket volume with a knowledge base, and generate reports for decision-making and service improvement. As a result, users can optimize their workflows, save time and resources, and enhance their service quality.
The top feature of Freshdesk is its user-friendly ticket system that suits both startups and larger companies worldwide. Its interface is highly intuitive, and it offers robust automation capabilities for ticket assignments, time-triggered actions, and notifications, among others. These functions enable users to save time on daily tasks, and generate and schedule reports based on various categories.
One disadvantage of Freshdesk is that sometimes the waiting time for support is not ideal.
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Freshdesk has allowed you to provide customer support by managing incoming emails and calls. Moreover, it has streamlined your ticketing system by organizing tickets into different folders, ultimately making your work easier.
Freshdesk stands out for its ability to categorize and manage tickets efficiently. Additionally, it offers various communication channels such as email, chat, and phone.
While Freshdesk is a good product overall, its interface is too simplistic for your liking.
Freshdesk helps users automate tasks, reduce ticket volume with a knowledge base, and generate reports for decision-making and service improvement. As a result, users can optimize their workflows, save time and resources, and enhance their service quality.
The top feature of Freshdesk is its user-friendly ticket system that suits both startups and larger companies worldwide. Its interface is highly intuitive, and it offers robust automation capabilities for ticket assignments, time-triggered actions, and notifications, among others. These functions enable users to save time on daily tasks, and generate and schedule reports based on various categories.
One disadvantage of Freshdesk is that sometimes the waiting time for support is not ideal.
Add suggested to comparison
In our rating and review comparison of 8x8 Contact Center vs. Freshdesk, Freshdesk has 10 user reviews and 8x8 Contact Center has 7. The average star rating for Freshdesk is 4.3 while 8x8 Contact Center has an average rating of 4. Freshdesk has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Freshdesk reviews, Freshdesk has stronger overall reviews.
8x8 Contact Center vs. Freshdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Helpdesk Features, Reporting & Analytics, Supported Channels, Chat/IM Management, Portal Types, Customizable Items, Collaboration Tools, Document Management, Reminders/Alerts, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Compliance Accreditations, Content Management System (CMS) Features, After-Sales Service. In our feature comparison of 8x8 Contact Center vs. Freshdesk, Freshdesk offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Freshdesk, Freshdesk's pricing starts at Free/month and is more affordable compared to Freshdesk's starting cost of Free/month.
Our comparison of 8x8 Contact Center vs. Freshdesk shows that Freshdesk scores higher in usability for ease of use, setup & support, quality of support, ease of admin. 8x8 Contact Center scores higher in meets requirements, learning curve, but Freshdesk has the best scores overall for system usability.
Get your personalized recommendations now.
