In our comparison of 8x8 Contact Center vs. Avaya Experience Platform, Avaya Experience Platform is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
When I'm not in the office, I enjoy that I can have calls routed to my cell, and when I call clients from the app, our office number is displayed rather than my cell. However, despite numerous communications with customer service, I have encountered a number of software-related problems that have not yet been fixed.
Call forwarding
Several issues even after multiple contacts with customer support have still not been resolved.
It is simple to use and has excellent audio quality. The login information is also simple to understand. After every meeting, I was able to turn my camera on and off due to the contact center's wonderful assistance. Still I've had some trouble, getting my camera to shut off after a meeting.
Easy to use. and good audio quality
Have to restart few times after a meeting
While Avaya serves its purpose well and is user-friendly, it has two significant drawbacks that need to be considered: its outdated nature and its proprietary nature, which limits compatibility with devices from other manufacturers.
Reliable and user-friendly
Outdated platform. Avaya's proprietary nature restricts its compatibility with devices from manufacturers other than Avaya itself.
Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.
Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.
To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).
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In our rating and review comparison of 8x8 Contact Center vs. Avaya Experience Platform, Avaya Experience Platform has 12 user reviews and 8x8 Contact Center has 7. The average star rating for Avaya Experience Platform is 4.33 while 8x8 Contact Center has an average rating of 4. Avaya Experience Platform has more positive reviews than 8x8 Contact Center. Comparing 8x8 Contact Center vs. Avaya Experience Platform reviews, Avaya Experience Platform has stronger overall reviews.
8x8 Contact Center vs. Avaya Experience Platform both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Systems/Administrative, Workforce Optimization, Supported Technologies. In our feature comparison of 8x8 Contact Center vs. Avaya Experience Platform, Avaya Experience Platform offers more of the most popular features and tools than 8x8 Contact Center.
In our pricing comparison of 8x8 Contact Center vs. Avaya Experience Platform, Avaya Experience Platform's pricing starts at N/A/month and is more affordable compared to Avaya Experience Platform's starting cost of N/A/month.
Our comparison of 8x8 Contact Center vs. Avaya Experience Platform shows that Avaya Experience Platform scores higher in usability for learning curve, ease of admin. 8x8 Contact Center scores higher in ease of use, meets requirements, but Avaya Experience Platform has the best scores overall for system usability.
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