GoTo Contact Center
GoTo Contact Center
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GoTo Contact Center Overview

What is GoTo Contact Center?

GoTo Contact Center is an omnichannel contact center solution that caters to customer management across voice, chat, video, SMS and email. Especially built for small to medium-sized businesses, GoTo Contact Center delivers a comprehensive UCaaS solution that is scalable yet budget-friendly.

Based on the cloud, a central web-based console is all that is required for supervisors and agents alike to answer customer queries across any communication channel. Intelligent call routing, large-scale outbound dialing and pre-recorded voicemail features further propel mass campaign management, thereby helping small and large businesses alike to meet seasonal or sudden customer demands.

Categories:Contact Center

GoTo Contact Center Pricing

GoTo Contact Center
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GoTo Contact Center Pricing Details

GoTo Contact Center Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • International Minutes
  • Softphone
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Phone Line Extensions
  • Click-to-Call
  • Click-to-Video
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • IVR
  • Number Porting
  • Number Masking
  • Number Black/White List
  • Call Scripting
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Priority-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
GoTo Contact Center Features Details

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