GoTo Contact Center
GoTo Contact Center
2 reviews
WH Score

GoTo Contact Center Overview

What is GoTo Contact Center?

GoTo Contact Center is an omnichannel contact center solution that caters to customer management across voice, chat, video, SMS and email. Especially built for small to medium-sized businesses, GoTo Contact Center delivers a comprehensive UCaaS solution that is scalable yet budget-friendly.

Based on the cloud, a central web-based console is all that is required for supervisors and agents alike to answer customer queries across any communication channel. Intelligent call routing, large-scale outbound dialing and pre-recorded voicemail features further propel mass campaign management, thereby helping small and large businesses alike to meet seasonal or sudden customer demands.

Categories:Contact Center

GoTo Contact Center Recent Reviews

Reviewed on 29 November 2023

The most effective way to communicate

Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.

  • Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings.
  • Not as many features as some other apps, no free app available and users have reported problems with dialing and call quality.

Reviewed on 29 November 2023

Grasshopper is worth the price.

The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.

  • Toll free number and desktop and mobile apps are good.
  • No way to text images.

GoTo Contact Center Pricing

GoTo Contact Center
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GoTo Contact Center Pricing Details

GoTo Contact Center Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • International Minutes
  • Softphone
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Phone Line Extensions
  • Click-to-Call
  • Click-to-Video
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • IVR
  • Number Porting
  • Number Masking
  • Number Black/White List
  • Call Scripting
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Priority-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
GoTo Contact Center Features Details

GoTo Contact Center Media


GoTo Contact Center Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

GoTo Contact Center Scores

  • Ease of Use
  • Meets Requirements
  • Ease of Admin

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