GoTo Contact Center is an omnichannel contact center solution that caters to customer management across voice, chat, video, SMS and email. Especially built for small to medium-sized businesses, GoTo Contact Center delivers a comprehensive UCaaS solution that is scalable yet budget-friendly.
Based on the cloud, a central web-based console is all that is required for supervisors and agents alike to answer customer queries across any communication channel. Intelligent call routing, large-scale outbound dialing and pre-recorded voicemail features further propel mass campaign management, thereby helping small and large businesses alike to meet seasonal or sudden customer demands.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
The Average Wheelhouse score for the Contact Center category is 7.7
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