Technological innovations are often shaped by business communication needs, and as a result, there are numerous methods and mediums of communication available. While this is extremely convenient for staying connected in an increasingly tech-savvy world, too many disconnected communication methods can also create confusion and clutter in your business.
Many businesses are making the switch to VoIP service and utilizing Unified Communication (UC) systems due to the vast opportunities this technology offers for enhancing collaboration, driving employee productivity, and increasing profits.
1. Streamlines and simplifies cumbersome systems, processes, and procedures
There are extensive communication tools and software systems available for business use, so you may have multiple systems, processes, or procedures in place to help facilitate all the communication you need to move your business forward each day. While it is great to have various communication options available, it can easily become very cumbersome to manage all your individual tools.
Unified Communications can help reduce the number of systems your team members need to use to best collaborate and streamline communications to be more efficient, productive, and lucrative.
2. Boosts employee productivity and efficiency
If your business productivity and efficiency is lagging due to operational complications or confusion, then Unified Communications can help solve this issue by synchronizing all your communication tools so your employees can access and use them in one centralized system.
If your employees are not as productive or efficient as you’d like, then there may be manual processes or muddled communications that are impacting the performance of your team. Unified Communications can help your employees communicate more effectively and collaborate in meaningful and powerful ways, all from a single interface. Improved communication and collaboration along with simplified processes internally will help boost your company’s productivity.
3. Removes location restrictions
Systems and tools to facilitate business communication have historically been limited by location due to the on-site hardware instillation and ongoing maintenance required. However, communication tools are quickly moving to the cloud environment to give people the mobility and flexibility they need to be effective in their jobs.
VoIP phone service is no exception, and mobile VoIP service and apps are consistently growing in quality and popularity among businesses with a remote workforce. Many UC tools are cloud-based, and this trend is only expected to grow and business becomes more digital and mobile.
4. Eliminates communication gaps and improves team collaboration
Miscommunications or weak collaboration tools can cause an array of issues that can impact your internal operations, employee efficiency, and profits.
Video communication is rising trend in UC tools, becoming an extremely popular and personal internal communication method for both large and small businesses using UC. If your team is spread across multiple locations or is entirely remote, then video communications can help your employees communicate in a much more meaningful and effective manner.
5. Creates cohesion among communication mediums
Technological innovations have made it possible to connect and communicate in many forms, across a variety of devices. While this likely adds convenience in your business, it can also generate confusion and disjointed communication to spread your company communications over scattered or separate communication mediums.
Unified Communications helps to solve this issue by providing a singular system that connects all your IP phones and other business communication modes such as email, chat, and text, so that you can connect and collaborate without chaos.
6. Supports successful call center or contact center activities
Great customer service is central to long-lasting business success. Excellent communication skills and robust support solutions will help differentiate your company among the competition. However, if your call center or contact center is experiencing communication breakdowns internally, then it can begin to impact your external customer interactions negatively.
Unified Communications helps simplify your internal communication with easily accessible collaboration tools that your agents can use to communicate with one another to share information. This can help ensure that customers receive the care they need in a timely manner, which will enhance your customer experience immensely.
How to Successfully Implement Unified Communications in Your Business in 2017
A Unified Communication system can help boost your business productivity and profits through streamlined communication tools. However, there are many options available on the market, and it can be quite easy to select a system that will complicate your operations rather than simplify them.
You can follow these tips to ensure that you choose the perfect UC system for your business and implement it successfully.
- Assess business needs
- Develop an employee engagement and adoption strategy
- Inventory and evaluate the impact of your current communication methods
- Identify communication gaps or issues
- Research options
- Consider your other business software integrations
- Schedule demos with Unified Communication providers
Boosting employee productivity causes positive ripple effects across many aspects of your business, and one of the best things you can do to dramatically improve communication and efficiency in your business is through implementing Unified Communications in your company.